Hi,
I’m trying to set the called ID for incoming calls, which is working partially.
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The called id is set when the call comes in, but once transferred to one of internal lines, it shows up as unknown.
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When the call is placed in a queue, agents see the correct callerid name.
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Caller Id number is unknown across the board.
Here is the relevant piece from my extensions.conf
exten => 1118,1,Wait(2)
exten => 1118,n,Answer()
exten => 1118,n,Wait(1)
exten => 1118,n,Playback(greeting)
exten => 1118,n,Set(CALLERID(name)=‘Company Name’)
exten => 1118,n,GotoIfTime(17:00-08:00|mon-fri||?close,s,1)
exten => 1118,n,GotoIfTime(|sat-sun||*?close,s,1)
exten => 1118,n,Background(company_prompt)
exten => 1118,n,Wait(2)
exten => 1118,n,Queue(queue01)