New to the forum and recently inherited a Trixbox to support. I have a call transfer issue and am hoping that you can help.
I have a user that acts as an operator. When she gets a second call, putting the first call on hold, she cannot then transfer the second call. She is using a Polycom 550 phone. It appears the the phone is not picking an available line when trying to make the transfer. There are plenty of available trunks to pick from. Do I need to specify a number of available lines for a phone that does multiple transfers? We are running a Trixbox v. 126.96.36.199. Thank in advance for your assistance.