Call rejected because extension not found in context 'public' but it is in public

Asterisk Asterisk Support
1

Hello guys,

I am new to asterisk and really excited about it, but I ran into an error that I can’t seem to find a solution for.

Call from ’ ’ (1.1.1.1:5062) to extension ‘15554443333’ rejected because extension not found in context ‘public’.

I have add the extension in extensions.conf under [public] and I’m still getting this error. Does anybody know what else could cause this error to appear?

[public]
;
; ATTENTION: If your Asterisk is connected to the internet and you do
; not have allowguest=no in sip.conf, everybody out there may use your
; public context without authentication. In that case you want to
; double check which services you offer to the world.
;

exten => _15554443333,1,Goto(cust_assist,${EXTEN},1)
exten => _.,1,Congestion(1)
exten => _.,n,Hangup(16)
include => demo

2

Did you reload Asterisk once you added it? What does “dialplan show 15554443333@public” show?

3

Hey jcolp,

Thanks a lot for your answer. I did a dialplan reload but there’s more to it, probably i need to do a reinstall of asterisk.
Here’s what I’ve got

dialplan reload
Dialplan reloaded.
== Parsing ‘/etc/asterisk/extensions.conf’: Found
== Parsing ‘/etc/asterisk/extensions_assist.conf’: Found
[May 17 14:43:35] ERROR[19038]: config.c:1566 process_text_line: The file ‘extensions_validity.conf’ was listed as a #include but it does not exist.

dialplan show 15554443333@public
There is no existence of ‘public’ context
Command ‘dialplan show 15554443333@public’ failed.

Is it possible that asterisk doesn’t have access to extensions.conf or what could it be?

4

If you remove the include for the given file or create an empty one, does it then work?

5

I removed it and I think it’s working! Thanks a lot :beer:

dialplan show 15554443333@public
[ Context ‘public’ created by ‘pbx_config’ ]
‘15554443333’ => 1. Goto(cust_assist,${EXTEN},1) [pbx_config]
’.’ => 1. Congestion(1) [pbx_config]
2. Hangup(16) [pbx_config]
[ Included context ‘stdexten’ created by ‘pbx_config’ ]
’_X.’ => 50000. NoOp(Start stdexten) [pbx_config]
50001. Set(LOCAL(ext)=${EXTEN}) [pbx_config]
50002. Set(LOCAL(dev)=${ARG1}) [pbx_config]
50003. Set(LOCAL(cntx)=${ARG2}) [pbx_config]
50004. Set(LOCAL(mbx)=${ext}${IF($[!${ISNULL(${cntx})}]?@${cntx})}) [pbx_config]
50005. Dial(${dev},20) [pbx_config]
50006. Goto(stdexten-${DIALSTATUS},1) [pbx_config]

-= 3 extensions (10 priorities) in 2 contexts. =-