Call Pickup is not working in asterisk 11

1

I have issue with call pickup feature in asterisk 11.
I want to pick the ringing extension in any context by dialing *8XXX where XXX = my extension
But when I dial *8XXX, it says no targeted channel found.

Can anybody guide me on it
please
Thanks in advance

My dialplan

; Call Pickcup button
exten => _*8XXX[d][a][s],1,Noop(Attempt to Pickup ${EXTEN} by ${CALLERID(num)})
exten => _*8XXX[d][a][s],n,Pickup(${EXTEN:2}@PICKUPMARK&s@das1-dial-in&s@das-main-menu&s@das-1-customer-service-menu&s@das-2-admin-accounts-menu&s@das1-main-menu&s@das2-main-menu&s@das3-main-menu)
exten => _*8XXX[d][a][s],n,Hangup()

; Call Pickcup
exten => _*8XXX,1,Noop(Attempt to Pickup ${EXTEN} by ${CALLERID(num)})
exten => _*8XXX,n,Pickup(${EXTEN:2}@PICKUPMARK&s@das1-dial-in&s@das-main-menu&s@das-1-customer-service-menu&s@das-2-admin-accounts-menu&s@das1-main-menu&s@das2-main-menu&s@das3-main-menu)
exten => _*8XXX,n,Hangup()

2

What is the console output for the attempt, as well as the phone that has been called?

3

Hello Jcolp,

Below is output of console,

– Executing [*8302@das-dial-in:1] NoOp(“SIP/201das-0001a6d5”, “Attempt to Pickup *8302 by 201das”) in new stack
– Executing [*8302@das-dial-in:2] Pickup(“SIP/201das-0001a6d5”, “*8302@PICKUPMARK&s@das-dial-in&s@das-main-menu&s@das-1-customer-service-menu&s@das-2-admin-accounts-menu&s@das1-main-menu&s@das2-main-menu&s@das3-main-menu&s@lbl_das1_OutHours&s@lbl_das2_OutHours&s@lbl_das3_OutHours&s@das3-dial-in&s@das2-dial-in&s@das1-dial-in”) in new stack
[Jul 12 11:01:03] NOTICE[2919][C-00007c47]: app_directed_pickup.c:302 pickup_exec: No target channel found for *8302@PICKUPMARK.
[Jul 12 11:01:03] NOTICE[2919][C-00007c47]: app_directed_pickup.c:302 pickup_exec: No target channel found for s@das-dial-in.
[Jul 12 11:01:03] NOTICE[2919][C-00007c47]: app_directed_pickup.c:302 pickup_exec: No target channel found for s@das-main-menu.
[Jul 12 11:01:03] NOTICE[2919][C-00007c47]: app_directed_pickup.c:302 pickup_exec: No target channel found for s@das-1-customer-service-menu.
== Extension Changed 201das[hints] new state InUse for Notify User 101das
[Jul 12 11:01:03] NOTICE[2919][C-00007c47]: app_directed_pickup.c:302 pickup_exec: No target channel found for s@das-2-admin-accounts-menu.
[Jul 12 11:01:03] NOTICE[2919][C-00007c47]: app_directed_pickup.c:302 pickup_exec: No target channel found for s@das1-main-menu.
[Jul 12 11:01:03] NOTICE[2919][C-00007c47]: app_directed_pickup.c:302 pickup_exec: No target channel found for s@das2-main-menu.
[Jul 12 11:01:03] NOTICE[2919][C-00007c47]: app_directed_pickup.c:302 pickup_exec: No target channel found for s@das3-main-menu.
[Jul 12 11:01:03] NOTICE[2919][C-00007c47]: app_directed_pickup.c:302 pickup_exec: No target channel found for s@lbl_das1_OutHours.
[Jul 12 11:01:03] NOTICE[2919][C-00007c47]: app_directed_pickup.c:302 pickup_exec: No target channel found for s@lbl_das2_OutHours.
[Jul 12 11:01:03] NOTICE[2919][C-00007c47]: app_directed_pickup.c:302 pickup_exec: No target channel found for s@lbl_das3_OutHours.
[Jul 12 11:01:03] NOTICE[2919][C-00007c47]: app_directed_pickup.c:302 pickup_exec: No target channel found for s@das3-dial-in.
[Jul 12 11:01:03] NOTICE[2919][C-00007c47]: app_directed_pickup.c:302 pickup_exec: No target channel found for s@das2-dial-in.
[Jul 12 11:01:03] NOTICE[2919][C-00007c47]: app_directed_pickup.c:302 pickup_exec: No target channel found for s@das1-dial-in.
– Executing [*8302@das-dial-in:3] Hangup(“SIP/201das-0001a6d5”, “”) in new stack

4

That is the call pickup attempt. What about the channel that is attempting to be picked up, and the channel calling it?

5

Hi,

The above are the logs that I have on console.
Can you please explain / elborate me what you want from me?
Thank you

6

SIP channel was called and SIP channel want to pick up the call

7

The logs above show a SIP device calling an extension to pickup a channel. What is not shown is the log of the SIP channel that has been called and is wanting to be picked up. That’s a critical part to figuring out why it’s not working. It may be that all the information you’ve provided to Pickup is not enough to find it.