Call a remote agent from a queue

Asterisk Asterisk Support
1

Hi,

I need reopen this issue:

I have 2 pbx asterisk, and I works with queues like this:

[prueba]
ringinuse=yes
music=default
strategy=leastrecent
timeout=20
retry=1
wrapuptime=0
maxlen = 0
eventwhencalled=yes
member => SIP/100000101302
member => SIP/100000101303

I need add a member that who is in the other pbx. Both are connected with a trunk SIP. I try to add this:

member => SIP/trunk_sip/100000101351

But obviously, it appears Invalid and it doesn’t works:

prueba has 0 calls (max unlimited) in ‘rrmemory’ strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
Members:
SIP/trunk/351 (ringinuse enabled) (Invalid) has taken no calls yet
No Callers

Are there any way to make that asterisk execute the call?

Thanks!

2

There is another parameter that allows you to provide the device that will be used to provide the device state.

Note that if you use SIP/trunk_sip as that device, it will always be called, as Asterisk will be unable to dtetect busy until it actually tries the call.

3

Thanks for the reply.

What is the parameter of what you are talking about? I will try to see if it is the operation I need.

4

state_interface in the member specification.

5

Can you give me an example? I don’t find anything about this…

6

https://wiki.asterisk.org/wiki/display/AST/Building+Queues

and of course, the main documentation: https://github.com/asterisk/asterisk/blob/master/configs/samples/queues.conf.sample which you should already have.

7

You can also get invalid if you load the queues module before the SIP one, but that should resolve on doing a reload for the queues.