Hi Everyone.
I noticed the other day that our CDR is reporting the “duration” and “billsec” as the same.
I’m thinking the “billsec” is counting the time the call is in the queue. How would I get it to register the call as answered only AFTER the agent actually answered it from the queue?
I bill my customers by the minute, and don’t want to charge them for the time they are in the queue. Here’s my conf files:
extensions.conf
[quote][COMPANY-IN-PHO]
exten => _1NXXNXXXXXX,1,BackGround(/sounds/def-greeting)
exten => _1NXXNXXXXXX,2,Set(CALLERID(name)=Support)
exten => _1NXXNXXXXXX,3,Monitor(wav,Support-${UNIQUEID},m)
exten => _1NXXNXXXXXX,4,Queue(CSR1)[/quote]
queues.conf
[quote][general]
persistentmembers = yes
limitonpeer = yes
[CSR1]
musiconhold = main
wrapuptime=10
;announce = queue-tech
strategy = rrmemory
;context = qoutcon
timeout = 15
retry = 2
maxlen = 0
announce-frequency = 50
announce-holdtime = yes
queue-youarenext = queue-youarenext
queue-thereare = queue-thereare
queue-callswaiting = queue-callswaiting
queue-holdtime = queue-holdtime
queue-minutes = queue-minutes
queue-seconds = queue-seconds
queue-thankyou = queue-thankyou
queue-lessthan = queue-less-than
member => SIP/100
member => SIP/105
member => SIP/110
member => SIP/115
member => SIP/120
member => SIP/125[/quote]
Thanks in advance for your help!