Best Way Of Active Calls / Live Calls Monitoring

Asterisk Asterisk APIs
3

Another option for live call status viewing / Heads Up Display modes…

When admin viewer is logged in to your website, start up a websocket-via-PJSIP connection to Asterisk using client-side in-browser Javascript by way of WebRTC toolkits like sipML5 or jsSIP, and then push interesting things to the client from the PBX server using MessageSend() application.

PROs:

  • Only active when admin is viewing.
  • No database event store required.
  • More fine-grained control over what info you push to client.
  • Extends to general dialing tool for browser-based calls.
  • Avoids overhead of AMI.

CONs:

  • Securing connections can be hard to get right.
  • New frameworks to learn.
  • Silo’d development potential - not compatible with more generic interfaces.
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