We made a Salesforce click-to-call app that uses ARI in Asterisk 13. We currently we click a customer’s number in Salesforce, and it rings our phone then theirs and mixes the channels together in a bridge.
Meanwhile, each agent has a personal conference extension. If their phone extension is 4444, their personal conference line is 84444.
We want to add additional functionality, so that we have an “Add To Conference” field in Salesforce. The agent at extension 4444 would type in a customer’s phone number or a coworker’s extension into the field and click an “Add to Conference” button to call them. When the target picks up, they would be automatically placed into the 84444 conference.
What would be the best way to do this in ARI? I assume we don’t have to create a mixing bridge as the preexisting conference numbers are each a sort of persistent bridge that does not need to be created or destroyed.