Asterisk sound issue "file.c:779 ast_openstream_full: File prepaid-enter-dest does not exist in any format"

hello good people,
I am facing this issue with asterisk sounds (ulaw codec)

I get this error in the CLI

[Sep 17 22:13:25] WARNING[6434][C-000006f2]: file.c:779 ast_openstream_full: File prepaid-enter-dest does not exist in any format
[Sep 17 22:13:25] WARNING[6434][C-000006f2]: file.c:1252 ast_streamfile: Unable to open prepaid-enter-dest (format (ulaw)): No such file or directory
[Sep 17 22:13:25] WARNING[6434][C-000006f2]: file.c:779 ast_openstream_full: File prepaid-enter-dest does not exist in any format
[Sep 17 22:13:25] WARNING[6434][C-000006f2]: file.c:1252 ast_streamfile: Unable to open prepaid-enter-dest (format (ulaw)): No such file or directory

this is how my “settings” look
root@ubuntu:~# asterisk -x " core show settings" | grep -i dire

  • Directories
    Configuration directory: /etc/asterisk
    Module directory: /usr/lib/asterisk/modules
    Spool directory: /var/spool/asterisk
    Log directory: /var/log/asterisk
    Run/Sockets directory: /var/run/asterisk
    VarLib directory: /var/lib/asterisk
    Data directory: /var/lib/asterisk
    IAX2 Keys directory: /var/lib/asterisk/keys
    AGI Scripts directory: /var/lib/asterisk/agi-bin

can anyone provide a fix for me please

Are you using a2billing? Have you installed its sound files for your language?

A quick search suggests this is part of a2billing, not Asterisk.

oh I see, thank you David. I will find a way around it and update here.