Asterisk records calls as if they were made from an 's' extension

Asterisk Asterisk Support
1

Hello all, I’m newbie to Asterisk, so sorry if my explanation is not accurate. I am using FreePBX, but I want to ask here first because I don’t think that my error is related to it. I have seen in CDR some calls that are registrated as if they were made from an ‘s’ extension. I have tried to follow the logic in my dialplan in order to see where does it loses the CNUM, but I didn’t get anything

I’ll put here an example of the output of CDR for one affected call, I have replace some data where:

CALLERNUMBER → Number of the client making the incoming call
DESTINATIONNUMBER → Number of the service receiving the call
FORWARDEDNUMBER → Number to which the call is forwarded
AGENT1 → Agent who receives the call

Fri, 1 Mar 2024 9:09 CHAN_START CALLERNUMBER DEFAULT DESTINATIONNUMBER from-pstn
Fri, 1 Mar 2024 9:09 ANSWER :CALLERNUMBER CALLERNUMBER CALLERNUMBER DESTINATIONNUMBER DEFAULT 1799 ext-queues Answer
Fri, 1 Mar 2024 9:09 APP_START :CALLERNUMBER CALLERNUMBER CALLERNUMBER DESTINATIONNUMBER DEFAULT recordcheck sub-record-check MixMonitor
Fri, 1 Mar 2024 9:09 APP_END :CALLERNUMBER CALLERNUMBER CALLERNUMBER DESTINATIONNUMBER DEFAULT recordcheck sub-record-check MixMonitor
Fri, 1 Mar 2024 9:09 APP_START :CALLERNUMBER CALLERNUMBER CALLERNUMBER DESTINATIONNUMBER DEFAULT 1799 ext-queues Queue
Fri, 1 Mar 2024 9:09 CHAN_START DEFAULT 1707 from-queue
Fri, 1 Mar 2024 9:09 CHAN_START DEFAULT 1707 from-queue
Fri, 1 Mar 2024 9:09 HANGUP DESTINATIONNUMBER DEFAULT 1799 from-queue AppQueue
Fri, 1 Mar 2024 9:09 CHAN_END DESTINATIONNUMBER DEFAULT 1799 from-queue AppQueue
Fri, 1 Mar 2024 9:09 CHAN_START DEFAULT 1704 from-queue
Fri, 1 Mar 2024 9:09 CHAN_START DEFAULT 1704 from-queue
Fri, 1 Mar 2024 9:09 HANGUP :CALLERNUMBER CALLERNUMBER CALLERNUMBER DEFAULT h ext-local
Fri, 1 Mar 2024 9:09 CHAN_END :CALLERNUMBER CALLERNUMBER CALLERNUMBER DEFAULT h ext-local
Fri, 1 Mar 2024 9:09 CHAN_START AGENT1 1704 DEFAULT s from-internal P
Fri, 1 Mar 2024 9:09 ANSWER AGENT1 1704 1704 DEFAULT 1704 from-internal AppDial
Fri, 1 Mar 2024 9:09 ANSWER :CALLERNUMBER CALLERNUMBER CALLERNUMBER DEFAULT s macro-dial-one Dial
Fri, 1 Mar 2024 9:09 BRIDGE_ENTER AGENT1 1704 1704 DEFAULT s macro-dial-one AppDial
Fri, 1 Mar 2024 9:09 BRIDGE_ENTER :CALLERNUMBER CALLERNUMBER CALLERNUMBER DEFAULT s macro-dial-one Dial
Fri, 1 Mar 2024 9:09 ANSWER DESTINATIONNUMBER DEFAULT 1799 from-queue AppQueue
Fri, 1 Mar 2024 9:09 BRIDGE_ENTER DESTINATIONNUMBER DEFAULT 1799 from-queue AppQueue
Fri, 1 Mar 2024 9:09 BRIDGE_ENTER :CALLERNUMBER CALLERNUMBER CALLERNUMBER DESTINATIONNUMBER DEFAULT 1799 ext-queues Queue
Fri, 1 Mar 2024 9:10 CHAN_START AGENT1 1704 DEFAULT RG_FORWARDEDNUMBER from-internal
Fri, 1 Mar 2024 9:10 APP_START AGENT1 1704 1704 RG_FORWARDEDNUMBER DEFAULT recordcheck sub-record-check MixMonitor
Fri, 1 Mar 2024 9:10 APP_END AGENT1 1704 1704 RG_FORWARDEDNUMBER DEFAULT recordcheck sub-record-check MixMonitor
Fri, 1 Mar 2024 9:10 CHAN_START DEFAULT FORWARDEDNUMBER from-internal
Fri, 1 Mar 2024 9:10 CHAN_START DEFAULT FORWARDEDNUMBER from-internal
Fri, 1 Mar 2024 9:10 CHAN_START DEFAULT s from-pstn
Fri, 1 Mar 2024 9:10 ANSWER CID:1704 FORWARDEDNUMBER DEFAULT FORWARDEDNUMBER from-pstn AppDial
Fri, 1 Mar 2024 9:10 ANSWER AGENT1 1704 1704 DEFAULT s macro-dialout-trunk Dial
Fri, 1 Mar 2024 9:10 ANSWER CID:1704 FORWARDEDNUMBER DEFAULT RG_FORWARDEDNUMBER from-internal AppDial
Fri, 1 Mar 2024 9:10 BRIDGE_ENTER CID:1704 FORWARDEDNUMBER DEFAULT from-pstn AppDial
Fri, 1 Mar 2024 9:10 BRIDGE_ENTER AGENT1 1704 1704 DEFAULT s macro-dialout-trunk Dial
Fri, 1 Mar 2024 9:10 ANSWER AGENT1 1704 1704 RG_FORWARDEDNUMBER DEFAULT s macro-dial Dial
Fri, 1 Mar 2024 9:10 BRIDGE_ENTER CID:1704 FORWARDEDNUMBER DEFAULT s macro-dial AppDial
Fri, 1 Mar 2024 9:10 BRIDGE_ENTER AGENT1 1704 1704 RG_FORWARDEDNUMBER DEFAULT s macro-dial Dial
Fri, 1 Mar 2024 9:10 BRIDGE_EXIT CID:1704 FORWARDEDNUMBER DEFAULT s macro-dial AppDial
Fri, 1 Mar 2024 9:10 BRIDGE_EXIT AGENT1 1704 1704 DEFAULT s macro-dial-one AppDial
Fri, 1 Mar 2024 9:10 BRIDGE_ENTER CID:1704 FORWARDEDNUMBER DEFAULT s macro-dial AppDial
Fri, 1 Mar 2024 9:10 ATTENDEDTRANSFER AGENT1 1704 1704 RG_FORWARDEDNUMBER DEFAULT s macro-dial Dial
Fri, 1 Mar 2024 9:10 BRIDGE_EXIT AGENT1 1704 1704 RG_FORWARDEDNUMBER DEFAULT s macro-dial Dial PJ
Fri, 1 Mar 2024 9:10 HANGUP AGENT1 1704 1704 DEFAULT s macro-dial-one AppDial
Fri, 1 Mar 2024 9:10 CHAN_END AGENT1 1704 1704 DEFAULT s macro-dial-one AppDial
Fri, 1 Mar 2024 9:10 HANGUP AGENT1 1704 1704 RG_FORWARDEDNUMBER DEFAULT h from-internal
Fri, 1 Mar 2024 9:10 CHAN_END AGENT1 1704 1704 RG_FORWARDEDNUMBER DEFAULT h from-internal
Fri, 1 Mar 2024 9:15 BRIDGE_EXIT CID:1704 FORWARDEDNUMBER DEFAULT from-pstn AppDial
Fri, 1 Mar 2024 9:15 HANGUP CID:1704 FORWARDEDNUMBER DEFAULT from-pstn AppDial
Fri, 1 Mar 2024 9:15 BRIDGE_EXIT :CALLERNUMBER CALLERNUMBER 1704 DEFAULT s macro-dialout-trunk Dial
Fri, 1 Mar 2024 9:15 CHAN_END CID:1704 FORWARDEDNUMBER DEFAULT from-pstn AppDial
Fri, 1 Mar 2024 9:15 HANGUP :CALLERNUMBER CALLERNUMBER 1704 DEFAULT h from-internal
Fri, 1 Mar 2024 9:15 CHAN_END :CALLERNUMBER CALLERNUMBER 1704 DEFAULT h from-internal
Fri, 1 Mar 2024 9:15 LINKEDID_END :CALLERNUMBER CALLERNUMBER 1704 DEFAULT h from-internal
Fri, 1 Mar 2024 9:15 BRIDGE_EXIT CID:1704 FORWARDEDNUMBER DEFAULT s macro-dial AppDial
Fri, 1 Mar 2024 9:15 BRIDGE_EXIT :CALLERNUMBER CALLERNUMBER CALLERNUMBER DEFAULT s macro-dial-one Dial
Fri, 1 Mar 2024 9:15 HANGUP CID:1704 FORWARDEDNUMBER DEFAULT s macro-dial AppDial
Fri, 1 Mar 2024 9:15 CHAN_END CID:1704 FORWARDEDNUMBER DEFAULT s macro-dial AppDial
Fri, 1 Mar 2024 9:15 HANGUP :CALLERNUMBER CALLERNUMBER CALLERNUMBER DEFAULT h ext-local
Fri, 1 Mar 2024 9:15 CHAN_END :CALLERNUMBER CALLERNUMBER CALLERNUMBER DEFAULT h ext-local
Fri, 1 Mar 2024 9:15 BRIDGE_EXIT CID:1704 FORWARDEDNUMBER DEFAULT 1799 from-queue AppQueue
Fri, 1 Mar 2024 9:15 HANGUP CID:1704 FORWARDEDNUMBER DEFAULT 1799 from-queue AppQueue
Fri, 1 Mar 2024 9:15 CHAN_END CID:1704 FORWARDEDNUMBER DEFAULT 1799 from-queue AppQueue
Fri, 1 Mar 2024 9:15 BRIDGE_EXIT :CALLERNUMBER CALLERNUMBER CALLERNUMBER DESTINATIONNUMBER DEFAULT 1799 ext-queues Queue
Fri, 1 Mar 2024 9:15 APP_END :CALLERNUMBER CALLERNUMBER CALLERNUMBER DESTINATIONNUMBER DEFAULT 1799 ext-queues Queue
Fri, 1 Mar 2024 9:15 HANGUP :CALLERNUMBER CALLERNUMBER CALLERNUMBER DESTINATIONNUMBER DEFAULT h ext-queues
Fri, 1 Mar 2024 9:15 CHAN_END :CALLERNUMBER CALLERNUMBER CALLERNUMBER DESTINATIONNUMBER DEFAULT h ext-queues
Fri, 1 Mar 2024 9:15 LINKEDID_END :CALLERNUMBER CALLERNUMBER CALLERNUMBER DESTINATIONNUMBER DEFAULT h ext-queues

2

On Thursday 04 April 2024 at 11:51:17, luisco via Asterisk Community wrote:

I am using FreePBX, but I want to ask here first because I don’t think that
my error is related to it.

I really think you do need to ask on a FreePBX list/forum, since they created
the FreePBX dialplans, which are what determine how calls get processed by
Asterisk.

The data you have posted here is pretty much meaningless to an Asterisk person
without also showing us the dialplan which created those CDR records.

The CDR records are also not in any standard Asterisk format; this is
something else that you’d need a FreePBX person to interpret.

Antony.

–
What do you call a dinosaur with only one eye? A Doyouthinkesaurus.

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1 Like
3

I’ll post it there the, thank you @Pooh