dms*CLI> queue show software
software has 1 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:1, SL:0.0%, SL2:0.0% within 0s
Members:
Agent 5001 (PJSIP/5001) (ringinuse disabled) (realtime) (Unavailable) has taken no calls yet (login was 229 secs ago)
Agent 6002 (PJSIP/6002) (ringinuse disabled) (realtime) (Not in use) has taken no calls yet (login was 229 secs ago)
Agent 6001 (PJSIP/6001) (ringinuse disabled) (realtime) (Not in use) has taken no calls yet (login was 229 secs ago)
Callers:
1. PJSIP/my_sip_trunk-00000003 (wait: 2:54, prio: 0)
dms*CLI>
Why call not connect with 6001 or 6002? what is the reason?