Asterisk queue not forwarding call to extension

Asterisk Asterisk SIP
1 
dms*CLI> queue show software
software has 1 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:1, SL:0.0%, SL2:0.0% within 0s
   Members:
      Agent 5001 (PJSIP/5001) (ringinuse disabled) (realtime) (Unavailable) has taken no calls yet (login was 229 secs ago)
      Agent 6002 (PJSIP/6002) (ringinuse disabled) (realtime) (Not in use) has taken no calls yet (login was 229 secs ago)
      Agent 6001 (PJSIP/6001) (ringinuse disabled) (realtime) (Not in use) has taken no calls yet (login was 229 secs ago)
   Callers:
      1. PJSIP/my_sip_trunk-00000003 (wait: 2:54, prio: 0)

dms*CLI>

Why call not connect with 6001 or 6002? what is the reason?

2

Are you able to dial between extensions directly, without the queue ?

It might help to post your /etc/asterisk/queues.conf file.