On Thursday 25 April 2024 at 10:13:55, idan.ih2 via Asterisk Community wrote:
I have an issue that the Asterisk isn’t recognizing Brazilian voicemail (in
Portuguese)
Firstly, are you saying that it is not working adequately when presented with
Portuguese, but it does work if it encounters English (or some other
language), or are you simply saying that it’s not working for you (and you
happen to be trying to use it in Portuguese)?
Secondly, if it’s failing in Portuguese but works with another language, can
you try to describe or quantify the difference between them?
For example, I speak on the phone to people in German and in English, and I
would say that if you are calling a business especially, the standard type of
German greeting is much longer than the English equivalent (the Germans state
their own name as well as the name of the organisation, and may use a phrase
along the lines of “how can I help you?”, whereas an English answer might well
be simply the name of the organisation).
You say that the problem is that voicemail calls are connecting, which
suggests that Asterisk is either not hearing the voicemail greeting
sufficiently, or that the greeting is sufficiently short that Asterisk thinks it’s
a human. Have you tried recording the calls (from the moment they get
answered) to see whether the failures are either surprisingly short greetings,
or are particularly quiet etc?
Finally, as FrancoSmash said, Asterisk’s AMD is not perfect. What percentage
of calls which are answered by humans is it correctly connecting, and what
percentage of calls which are answered by a voicemail system is it wrongly
connecting?
Antony.
–
What do you get when you cross a joke with a rhetorical question?
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