Im currently working on a CRM features called Incoming call popup display using Asterisk Manager Interface AMI which contains the callers information in case the number exists to our database but my problem is I don’t know the Events of Incoming Call.
I need to find out the name for the following events:
When someone pickup/answer the call
When user or agent end the call
Or are there any documentations showing the incoming call process which indicate the events name?
I tried to log the events and it gives me a tons of information so Im just hoping someone may help me.