Asterisk 16 Agent after transfer remains "In call"

We’ve moved some of our queues to the latest Asterisk (16.2.1) from an older Asterisk 11 which doesn’t have the “In call” flag.

I’m using a Local member in queues.conf:
member => Local/28149@DP_INTERNAL

However, when agent 28149 (extension on an external PBX) transfers the call to another extension (also on the external PBX), Asterisk isn’t aware of the call being transfered and assumes the agent is still “In Call”. It is possible to reset this status?

If this is happening on a remote system then Asterisk has no idea anything has happened, as to it nothing has so thus why it remains in call - because it is. There is no functionality to change or reset the status.

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