Asterisk 13/16 takes over an hour to clear the MWI light

We are using standard phone line.

In astersik-11 MWI light was cleared as soon as I checked the message.
In asterink-13 it takes about 20min to set the light ON and the light
takes over an hour to clear.

What had changed?

In sip.cong

[400]
ā€¦
mailbox=400

voicemail.conf
[default]
400 => ,user, email

I see 2 issues here :

1 chan_sip is community supported
2 Asterisk 13 only receive security fix and I think the same with version 16

Asterisk 16 has full support until October 2022, although obviously not for chan_sip, which has no official support.

This was filed as a JIRA issue[1] and it was determined to be a configuration issue.

[1] https://issues.asterisk.org/jira/browse/ASTERISK-29224

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