Good Day Everyone,
I am trying to determine if an outbound call is answered in a specified period of time, and if it’s not I would like to forward the call to another number. Will someone give me some pointers on how to do this? Here’s the scenario…
A customer calls in and is routed to our Genesys platform via SIP and Asterisk. They are presented with option 1 and option 2. Option 1 routes them to one of our branches via SIP through Asterisk. Option 2 takes them directly to one of our call centers. If the customer presses option 1 to go to a branch loction, I need to be able to monitor that call to ensure it is answered. If, after about 30 seconds it is not answered, I would like to redirect the call to one of our call centers. I have everything done except being able to figure out the answer supervision part. Any thoughts?
Thanks for any help.
Perry