All Calls goes via 1 Ext

Dear helpers,

I am newly join a company and we are facing a problem. last august our people press 8 on the IP phone and follow by the numbers. When they press 8, all the calls goes to 1 extension which is ‘0000’ and the problem is this extension number is un-assign number in FreePBX. Currently we need to know which staff press 8 and the call goes to ‘0000’.

Hope all helpers(pro) can help me on this matter.

our asterisk version is Asterisk FreePBX

Please help

Duplicate thread. As mentioned on Asterisk Support, this is the wrong board for FreePBX.