Voicemail app is cutting first character of the voicemail box

Asterisk Asterisk Support
1

I’ve started having problems with voicemail lately and I can’t figure out what happened…

When I dial lets say *97 which I have set to pull up the extension’s voicemail box… for some reason the Voicemail App cuts the first character of the voicemail extension… See below:

This is in my extensions.conf
exten => *97,1,NoOp(This caller’s number is: ${CALLERID(num)})
exten => *97,n,VoicemailMain(${CALLERID(num)}@default)
exten => *97,n,Hangup()

This is what I see in the CLI when anyone dials *97

Executing [*97@default:1] NoOp(“SIP/testextension110-00000317”, “This caller’s number is: testextension110”) in new stack
– Executing [*97@default:2] VoiceMailMain(“SIP/testextension110-00000317”, “testextension110@default”) in new stack
> 0x7f235407b290 – Strict RTP qualifying stream type: audio
> 0x7f235407b290 – Strict RTP switching source address to XX.XX.XX.XX:5012
[Nov 20 12:17:43] WARNING[1382096][C-00000253]: app_voicemail.c:11638 vm_execmain: Mailbox ‘estextension110@default’ doesn’t exist

Notice here ^^^^^ where it cut the first character of the actual extension when checking for Voicemail… instead of testextension110 its trying estextension110

Any ideas on what could be doing this ???

Thanks!

2

That looks like a bug.

Did you recently change Asterisk versions ?

What voicemail backend are you using ?

If you try “atestextension110” then does it route okay to “testextension110” ?

3

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