We have seven operators who field calls in their own homes. There are several incoming lines to receive calls from the public. We share an expensive Siemens ISDN switchboard with a business who has arranged for any incoming calls to our number to be immediately diverted simultaneously to all seven operators – using external lines. Once one answers the other calls are dropped.
We have two problems. Firstly we want to move over to our own private switchboard located at our own premises.
We then want to record all voice traffic on any of the incoming lines. This is not possible (I have been told) with the existing switchboard – it would require separate recorders at each of the seven operators.
At this stage we are not looking to use VoIP as I do not think the reliability of ADSL is acceptable at the moment. We would use PSTN lines all round.
My question is whether Asterisk might be appropriate for this application?
- Could it switch incoming calls simultaneously to the seven operators?
- Could all calls be digitally recorded?
- Would reliability be of the order expected for such a 24/7 operation?
- Any idea of cost?
Most grateful for any advice.