Hi,
I have an older version of asterisk with dahdi running on an older fedora system. I’ve just provisioned a new phone and can’t seem to get voicemail to work. The call goes through to voicemail, but no actual voicemail seems to be left. I’ve also configured it to email a copy of the voicemail and a notification and that is never received.
I’m a relative novice with asterisk, so really hoped someone could point me in the right direction. I’ve included my extensions.conf, sip.conf and voicemail.conf files here, with phone numbers and names changed.
We used to use voicepulse, but are now only optonline.
What other information can I provide to troubleshoot this issue? Could it be a issue with how the phone was configured/provisioned, or is this an asterisk issue? The other phone (also an IP450) doesn’t have a problem with voicemail.
[general]
format=wav49|gsm|wav
serveremail=asterisk
attach=yes
maxsecs=40
minsecs=3
skipms=3000
maxsilence=10
silencethreshold=128
maxlogins=3
fromstring=admin@example.com
emaildateformat=%A, %B %d, %Y at %r
mailcmd=/usr/sbin/sendmail -t -f admin@example.com
sendvoicemail=yes ; Allow the user to compose and send a voicemail while inside
[zonemessages]
eastern=America/New_York|'vm-received' Q 'digits/at' IMp
central=America/Chicago|'vm-received' Q 'digits/at' IMp
central24=America/Chicago|'vm-received' q 'digits/at' H N 'hours'
military=Zulu|'vm-received' q 'digits/at' H N 'hours' 'phonetic/z_p'
european=Europe/Copenhagen|'vm-received' a d b 'digits/at' HM
[local]
7000 => 7000,GenVmail,fred-voicemail@example.com,support-pager@example.com,tz=eastern
7999 => 7999,EmergVmail,fred-voicemail@example.com,support-pager@example.com
7003 => 1212,Fred,fred-voicemail@example.com,support-pager@example.com,tz=eastern
7004 => 7004,Robert,robert-voicemail@example.com,support-pager@example.com,tz=eastern
7015 => 7015,Melissa,melissa@example.com,,tz=eastern
[other]
Extensions:
[general]
static = yes
writeprotect = no
[globals]
VOICEPULSE_TRUNK01 = voicepulse-primary
VOICEPULSE_TRUNK02 = voicepulse-secondary
[macro-stdexten]
exten => s,1,Dial(${ARG1},20,tr)
exten => s,2,Goto(s-${DIALSTATUS},1)
exten => s-NOANSWER,1,Voicemail(${ARG2}@local,u) ; No answer.
exten => s-NOANSWER,2,Hangup
exten => s-BUSY,1,Voicemail(${ARG2}@local,b) ; Phone busy.
exten => s-BUSY,2,Hangup
exten => _s-.,1,Playback(invalid) ; Channel unavailable.
exten => _s-.,2,Goto(incoming,_1NXXNXXXXXX,4)
[macro-shitlist]
exten => s,1,Answer
exten => s,2,Congestion
exten => s,3,Hangup
[local]
exten => 7000,1,Macro(stdexten,SIP/7003,7003)
exten => 7003,1,Macro(stdexten,SIP/7003,7003)
exten => 7004,1,Macro(stdexten,SIP/7004,7004)
exten => 8000,1,Goto(incoming,s,1)
exten => _8XXX,1,Playback(invalid)
exten => _8XXX,2,Goto(incoming,s,1)
exten => _9XXX,1,Playback(invalid)
exten => _9XXX,2,Goto(incoming,s,1)
exten => *86,1,Answer
exten => *86,2,Wait(.5)
exten => *86,3,VoicemailMain(@local)
exten => *86,4,Hangup
exten => *87,1,Answer
exten => *87,2,Wait(.5)
exten => *87,3,VoicemailMain(${CALLERID(num)}@local)
exten => *87,4,Hangup
exten => 9,1,Set(CALLERID(all)=9 - ${CALLERID(name)} <${CALLERID(num)}>)
exten => 9,2,Directory(local)
exten => 9,3,Hangup
exten => h,1,Hangup
exten => i,1,Hangup
exten => t,1,Hangup
[macro-intercom]
exten => s,1,ChanIsAvail(${ARG1},js)
exten => s,2,SIPAddHeader(Alert-Info: Ring Answer)
exten => s,3,Dial(${ARG1},,)
exten => s,4,Hangup
exten => t,1,Hangup
exten => T,1,Hangup
[intercom]
exten => _X.,1,Macro(intercom,SIP/${EXTEN})
[testing]
exten => 200,1,Goto(mainmenu-day,_1NXXNXXXXXX,1)
exten => 201,1,Goto(mainmenu-night,_1NXXNXXXXXX,1)
exten => 202,1,Goto(incoming,_1NXXNXXXXXX,1)
exten => 203,1,MusicOnHold()
exten => 300,1,Answer
exten => 300,2,Ringing
exten => 300,3,Wait(1)
exten => 300,4,Echo
exten => 300,5,Hangup
exten => 1102,1,Answer
exten => 1102,2,Ringing
exten => 1102,3,Wait(3)
exten => 1102,4,Milliwatt()
exten => 1102,5,Hangup
exten => 31337,1,ChanSpy(SIP,q)
exten => 31337,2,Hangup
[mainmenu-day]
exten => _1NXXNXXXXXX,1,Answer
exten => _1NXXNXXXXXX,2,Ringing
exten => _1NXXNXXXXXX,3,Wait(3)
exten => _1NXXNXXXXXX,4,Set(TIMEOUT(digit)=2)
exten => _1NXXNXXXXXX,5,Background(local-mainmenu-day)
exten => _1NXXNXXXXXX,6,Set(CALLERID(all)=0 - ${CALLERID(name)} <${CALLERID(num)}>)
exten => _1NXXNXXXXXX,7,Queue(operator,t,,,1)
exten => _1NXXNXXXXXX,8,Voicemail(7000@local,b)
exten => _1NXXNXXXXXX,9,Hangup
exten => _1NXXNXXXXXX,109,Hangup
exten => 2,1,Set(CALLERID(all)=2 - ${CALLERID(name)} <${CALLERID(num)}>)
exten => 2,2,Queue(sales,t,,,1)
exten => 2,3,Voicemail(7000@local,b)
exten => 2,4,Hangup
exten => 2,104,Hangup
exten => 3,1,Set(CALLERID(all)=3 - ${CALLERID(name)} <${CALLERID(num)}>)
exten => 3,2,Queue(custservice,t,,,1)
exten => 3,3,Voicemail(7000@local,b)
exten => 3,4,Hangup
exten => 3,104,Hangup
exten => 4,1,Set(CALLERID(all)=4 - ${CALLERID(name)} <${CALLERID(num)}>)
exten => 4,2,Queue(support,t,,,1)
exten => 4,3,Voicemail(7000@local,b)
exten => 4,4,Hangup
exten => 4,104,Hangup
exten => 5,1,Set(CALLERID(all)=5 - ${CALLERID(name)} <${CALLERID(num)}>)
exten => 5,2,Queue(noc,t,,,1)
exten => 5,3,Voicemail(7000@local,b)
exten => 5,4,Hangup
exten => 5,104,Hangup
exten => 6,1,Goto(incoming,s,1)
exten => 9,1,Set(CALLERID(all)=9 - ${CALLERID(name)} <${CALLERID(num)}>)
exten => 9,2,Directory(local)
exten => 9,3,Hangup
exten => *86,1,Goto(local,*86,1)
exten => _X,1,Playback(invalid)
exten => _X,2,Goto(incoming,s,1)
exten => h,1,Hangup
exten => i,1,Hangup
exten => t,1,Hangup
[mainmenu-night]
exten => _1NXXNXXXXXX,1,Answer
exten => _1NXXNXXXXXX,2,Ringing
exten => _1NXXNXXXXXX,3,Wait(3)
exten => _1NXXNXXXXXX,4,Set(TIMEOUT(digit)=2)
exten => _1NXXNXXXXXX,5,Background(local-mainmenu-night)
exten => _1NXXNXXXXXX,6,Wait(1)
exten => _1NXXNXXXXXX,7,Ringing
exten => _1NXXNXXXXXX,8,Wait(2)
exten => _1NXXNXXXXXX,9,Voicemail(7000@local,u)
exten => _1NXXNXXXXXX,10,Hangup
exten => 1,1,Goto(enterprise-support-auth,s,1)
exten => 9,1,Set(CALLERID(all)=9 - ${CALLERID(name)} <${CALLERID(num)}>)
exten => 9,2,Directory(local)
exten => 9,3,Hangup
exten => *86,1,Goto(local,*86,1)
exten => _X,1,Playback(invalid)
exten => _X,1,Goto(incoming,s,1)
exten => _X,2,Goto(incoming,s,1)
exten => h,1,Hangup
exten => i,1,Hangup
exten => t,1,Hangup
[incoming]
include => local
include => mainmenu-night,00:00-23:59,thu,01,jan ; New Years Day 2009
include => mainmenu-night,00:00-23:59,mon,25,may ; Memorial Day
include => mainmenu-night,00:00-23:59,fri,03,jul ; Independence Day
include => mainmenu-night,00:00-23:59,mon,07,sep ; Labor Day
include => mainmenu-night,00:00-23:59,thu,26,nov ; Thanksgiving Day
include => mainmenu-night,00:00-23:59,fri,25,dec ; Christmas Day 2009
include => mainmenu-night,00:00-23:59,fri,01,jan ; New Years Day 2010
include => mainmenu-day,09:00-18:00,mon-fri
include => mainmenu-night
exten => s,1,NoOp(CALLERID = ${CALLERID(name)} - ${CALLERID(num)})
exten => s,2,Goto(incoming,_1NXXNXXXXXX,1)
exten => h,1,Hangup
exten => i,1,Hangup
exten => t,1,Hangup
exten => s/9403870628,1,Macro(shitlist) ; ALTERNATIVE RES
exten => s/9403870682,1,Macro(shitlist) ; ALTERNATIVE REC
exten => s/9405665057,1,Macro(shitlist) ; ALTERNATIVE RES
exten => s/9405663748,1,Macro(shitlist) ; ALTERNATIVE RES
exten => s/9403804070,1,Macro(shitlist) ; ALTERNATIVE RES
exten => s/8172381785,1,Macro(shitlist) ; TEXAS
exten => s/8172388239,1,Macro(shitlist) ; TEXAS
exten => s/8662709626,1,Macro(shitlist) ; callboxinc.com (satellite / phishing)
exten => s/9405665108,1,Macro(shitlist) ; ALTERNATIVE RES
exten => s/6468330410,1,Macro(shitlist) ; ALTERNATIVE RES
exten => s/8776698243,1,Macro(shitlist) ; ALTERNATIVE RES
exten => s/9786493682,1,Macro(shitlist) ; ALTERNATIVE RES
exten => s/8188138237,1,Macro(shitlist) ; ALTERNATIVE RES
exten => s/2012152488,1,Macro(shitlist) ; ALTERNATIVE RES
exten => s/7128535295,1,Macro(shitlist) ; ALTERNATIVE RES
exten => s/4403850240,1,Macro(shitlist) ; Westlake, OH
exten => s/9738224610,1,Macro(shitlist) ; Madison, NJ
exten => s/7326613388,1,Macro(shitlist) ; Fords, NJ
exten => s/2018430619,1,Macro(shitlist) ; Ted Lesko
exten => s/9734405110,1,Macro(shitlist) ; Netcong, NJ
exten => s/8005589522,1,Macro(shitlist) ; 800 Service
exten => s/7077399051,1,Macro(shitlist) ; spammer
exten => s/3475072194,1,Macro(shitlist) ; spammer
[incoming-sales]
exten => s,1,NoOp(CALLERID = ${CALLERID(name)} - ${CALLERID(num)})
exten => s,2,Macro(stdexten,SIP/7004,7004)
exten => s,2,Goto(incoming,_1NXXNXXXXXX,1)
exten => s,3,Goto(incoming,_1NXXNXXXXXX,1)
exten => s,4,Hangup
[outgoing]
exten => h,1,Hangup
exten => i,1,Hangup
exten => t,1,Hangup
exten => _81NXXNXXXXXX,1,Set(CALLFILENAME=${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)}-${EXTEN}-${CALLERIDNUM}-${EXTEN:1})
exten => _81NXXNXXXXXX,2,Monitor(wav,${CALLFILENAME},m)
exten => _81NXXNXXXXXX,3,Goto(outgoing,${EXTEN:1},1);
exten => _91NXXNXXXXXX,1,AGI(make-outgoing.agi,${CALLERID(num)},${EXTEN})
exten => _91NXXNXXXXXX,2,Set(CALLERID(all)=)
exten => _91NXXNXXXXXX,3,Goto(outgoing,_1NXXNXXXXXX,3);
exten => _1NXXNXXXXXX,1,AGI(make-outgoing.agi,${CALLERID(num)},${EXTEN})
exten => _1NXXNXXXXXX,2,Set(CALLERID(all)=12015557300)
exten => _1NXXNXXXXXX,3,NoOp([outgoing] STARTING -- ${STRFTIME(${EPOCH},,%m/%d/%Y - %H:%M:%S)})
exten => _1NXXNXXXXXX,4,Dial(DAHDI/${CHANNEL_OV}/${DIAL_OV})
exten => _1NXXNXXXXXX,7,Congestion
exten => _011.,1,Set(CALLERID(all)=12015557300)
exten => _011.,4,Congestion
[enterprise-support-auth]
exten => s,1,Authenticate(/etc/asterisk/enterprise-customers.txt,a)
exten => s,2,Goto(enterprise-support,s,1)
exten => s,3,Hangup
exten => i,1,Hangup
exten => h,1,Hangup
exten => t,1,Hangup
[enterprise-support]
exten => s,1,Voicemail(7999@local,)
exten => s,2,Hangup
exten => i,1,Hangup
exten => h,1,AGI(enterprise-support.agi,1)
exten => t,1,Hangup
[enterprise-support-callback]
exten => s,1,Background(local-enterprise-support-callback-dial-7999)
exten => s,2,Wait(1)
exten => s,3,Goto(enterprise-support-callback,s,1)
exten => s,4,Hangup
exten => i,1,Goto(enterprise-support-callback,s,1)
exten => *,1,Goto(local,*86,1)
[trusted]
include => local
include => outgoing
include => parkedcalls
include => testing
exten => _*7XXX,1,Answer
exten => _*7XXX,2,Ringing
exten => _*7XXX,3,Wait(3)
exten => _*7XXX,4,Voicemail(${EXTEN:1}@local,u)
exten => _*7XXX,5,Hangup
exten => 8000,1,Set(TIMEOUT(absolute)=21)
exten => 8000,2,AGI(intercom.agi,${CALLERID(num)})
exten => 8000,3,Page(${CANDIDATES})
exten => h,1,NoOp([trusted] CALL ENDING -- ${STRFTIME(${EPOCH},,%m/%d/%Y - %H:%M:%S)})
[invalid]
exten => s,1,Hangup
exten => h,1,Hangup
exten => i,1,Hangup
exten => t,1,Hangup
[network-outage]
exten => s,1,AGI(network-outage.agi,1)
exten => s,2,Answer
exten => s,3,Hangup
exten => i,1,Hangup
exten => h,1,Hangup
exten => t,1,Hangup
[network-outage-callback]
exten => s,1,Background(local-network-outage);
exten => s,2,Wait(1)
exten => s,3,Goto(network-outage-callback,s,1)
exten => s,4,Hangup
[default]
exten => s,1,Goto(incoming,_1NXXNXXXXXX,1)
exten => h,1,Hangup
exten => i,1,Hangup
exten => t,1,Hangup
sip.conf:
[general]
port = 5060
bindaddr = 192.168.1.1
context = incoming
limitonpeers = yes
deny = 0.0.0.0/0.0.0.0
permit = 192.168.1.0/255.255.255.0 ; INSIDE
permit = 64.XX.YY.0/255.255.255.224
disallow = all
allow = ulaw
[7003]
type = friend
accountcode = fred
host = dynamic
defaultuser = Fred
secret = Fred-7003
mailbox = 7003@local
dtmfmode = rfc2833
callerid = Fred <7003>
context = trusted
qualify = yes
canreinvite = no
call-limit = 5
[7004]
type = friend
accountcode = robert
host = dynamic
defaultuser = Robert
secret = Robert-7004
mailbox = 7004@local
dtmfmode = rfc2833
callerid = Robert <7004>
context = trusted
qualify = yes
canreinvite = no
call-limit = 3
[7000]
type = friend
accountcode = melissa
host = dynamic
defaultuser = Melissa
secret = Melissa-7000
mailbox = 7000@local
dtmfmode = rfc2833
callerid = Melissa <7000>
context = trusted
qualify = yes
canreinvite = no
call-limit = 3
[7015]
type = friend
accountcode = melissa
host = dynamic
defaultuser = Melissa
secret = Melissa-7015
mailbox = 7015@local,7000@local
dtmfmode = rfc2833
callerid = Melissa <7015>
context = trusted
qualify = yes
canreinvite = no
call-limit = 3