In my company we are having some problems with the SPA504G phone. We can not transfer calls if we have one on hold. I give the example of the following situation:
- A call comes into the SPA (call A).
- The receptionist answers the call.
- While the receptionist is talking with the client (A), the screen displays the options ‘xfer’ and ‘conf’. Until then she can transfer the call.
- Then comes a second call, the call ‘B’, and then disappear options ‘xfer’ and ‘conf’ of the screen, and displays the options ‘Answer’ and ‘Ignore’. At that time the receptionist can not transfer the call ‘A’ until she answers the call B.
The hardware version of the terminal is the 1.1.0 and the software 7.5.7s.