The extensions doesn`t send to the right context

Asterisk Asterisk Dialplan
#1

The dial plan is this:

[ivrsystem]
exten => _X.,1,Answer()
exten => _X.,n,Goto(extensions,s,1)
exten => _X.,n,Hangup()

[extensions]
exten => _X.,n,Answer() ; Answer the line
exten => _X.,n,Background(ivr/choice_1)
exten => _X.,n,WaitExten()

exten => i,1,Background(ivr/choice_1)
same => n,WaitExten()
exten => t,1,Set(TIMEOUT(digit)=10) ; Set Digit Timeout to 5 seconds
exten => t,2,Set(TIMEOUT(response)=20) ; Set Response Timeout to 10 seconds
exten => t,3,Hangup()

exten => 1,1,Goto(right,s,1)
exten => 2,2,Goto(wrong,s,2)

[right]
whatever i want

[wrong]
thank you whatever

The problem i`m having is that the 1 [right] and 2 [ wrong] is not sending to the context. It just hangs up or just repeats the intro. Thank you if you can help.

#2
  1. in extensions there is no “s” context
  2. in extensions the “_X.” do not have a line 1
  3. in extensions I belive that “_X.” should be “s”
  4. please use “same” where possible
  5. “exten => 2,2,Goto(wrong,s,2)” to many “2”
  6. “TIMEOUT” should be set before WaitExten
  7. “TIMEOUT” should be set in the “s” part
  8. change “exten => i,1,Playback” to exten => i,1,Goto(s,1)
  9. naming of “ivrsystem” & “extensions” are illogical, maybe swap them

try use a syntax check

#3

Hello TheMark,

I am brand new at asterisk, so its a lot of trial and error, and i learn as i go along. Someone made this for me, and im changing it to suit my needs, but it`s a lot of trial and error. I get help where i can and try that.
Thank you for all your valuable imput, and will see how it goes.

#4

Hello,

[ivrsystem]
exten => _X.,1,Answer()
exten => _X.,n,Goto(extensions,s,1)
exten => _X.,n,Hangup()

[extensions]
exten => _X.,n,Answer() ; Answer the line
exten => _X.,n,Background(ivr/choice_1)
exten => _X.,n,WaitExten()

exten => i,1,Background(ivr/choice_1)
same => n,WaitExten()
exten => t,1,Set(TIMEOUT(digit)=10) ; Set Digit Timeout to 5 seconds
exten => t,2,Set(TIMEOUT(response)=20) ; Set Response Timeout to 10 seconds
exten => t,3,Hangup()

exten => 1,1,Goto(right,_X.,1)
exten => 2,2,Goto(wrong,_X.,1)

[right]

– Executing [_X.@right:3] NoOp(“PJSIP/signalwire-00000000”, “First we start by getting the phone number”) in new stack
– Executing [_X.@right:4] Set(“PJSIP/signalwire-00000000”, “phone=_X.”) in new stack

This is the result. If i put with S and same, it shows “phone=s” .

I don`t understand why.

Any help with be apreciated.

#5

You shouldn’t use patterns in Goto’s, etc. They will be treated as literal strings, and _ is not a digit from 0-9, so will not match the _X pattern in the right and wrong contexts. I’m not sure what you are trying to achieve here, so I can’t tell you what it should be. However, if you are expecting the original destination extension, you lost that at the WaitExten.

exten => 2,2 is unreachable , as WaitExten will always go to priority 1.

Furthermore, its GoTo will fail, as there is no wrong context.

Priority 3 of ivrsystem is unreachable, as it is after an unconditional GoTo.

#6

I do have the [wrong] context, if press 2 it will go to thank you for calling, i just didnt put the context here because it has no point. What im interested is why it does not recognizing the phone number and not display it.

#7

It should`ve been
– Executing [_X.@right:4] Set(“PJSIP/signalwire-00000000”, “phone=+1800000000.”) in new stack

#8

I’ve already answered that. You lost the number when you replaced it with the menu choice, and “_X.” on the right hand side has no special meaning, it is just the literal three characters.

You would need to save the contents of ${EXTEN} to another variable, before you overwrote it with the WaitExten.