I have installed Asterisk ver. 13.19 on my server and an CTI integration multichannel toolkit framework into RightNow console OSC(Oracle Service Cloud), but now how i connect Asterisk with this framework? I downloaded and installed AstTAPI software and downloaded a Activa
TSP source/bin code, but i unknown how to use its and how to create the integration bridge connection between Asterisk and RightNow.
Any idea ?
Thanks in advance for your help.