Supervised transfer problems

Asterisk Asterisk Support
1

When I try to transfer a call asterisk say me:

-- Executing SetCallerID("SIP/20012-cb87", ""Gallina Daniele"

<20012>") in new stack
– Executing Dial(“SIP/20012-cb87”, “SIP/20013”) in new stack
– Called 20013
– SIP/20013-034d is ringing
– SIP/20013-034d answered SIP/20012-cb87
– Attempting native bridge of SIP/20012-cb87 and SIP/20013-034d
– Started music on hold, class ‘3psystem’, on SIP/20013-034d
Apr 4 12:12:39 NOTICE[4710]: chan_sip.c:5161 get_refer_info: Supervised
transfer requested, but unable to find callid
’48b5cce3d8e0d84f@192.168.0.53’
Apr 4 12:12:40 NOTICE[4710]: chan_sip.c:5161 get_refer_info: Supervised
transfer requested, but unable to find callid
’48b5cce3d8e0d84f@192.168.0.53’
Apr 4 12:12:42 NOTICE[4710]: chan_sip.c:5161 get_refer_info: Supervised
transfer requested, but unable to find callid
’48b5cce3d8e0d84f@192.168.0.53’

Why? Any ideas?

2

Is this still an issue (I hope not 2 years later :wink: )

3

I’m experiencing a similar issue…

I’ve worked through all NAT issues and everything works for the remote extension except when the user attempts to forward a call to another extension:

May 5 10:53:27 NOTICE[2644]: chan_sip.c:6997 get_refer_info:
Supervised transfer requested, but unable to find callid ‘fb5f00a7-9cb4d382@192.168.254.3’.
Both legs must reside on Asterisk box to transfer at this time.