Reorder after dialing 1 digit

Asterisk Asterisk Endpoints
1

I get a REORDER message on my SIP phone after dialing 1 digit. In extensions.conf 4 digits are foreseen (5000 and 5001):

exten => 5000,1,DIAL(SIP/5000)
exten => 5001,1,DIAL(SIP/5001)

Constellation:
SIP phone: Cisco 7975G
Asterisk version: 18.10.0
OS: Ubuntu LTS 22.04.3

Calling is possible when I use only 1 digit in extensions.conf.

I think its a restriction in sw or a setting. Does anyone know?

2

Phones themselves have a configuration on them called a dialplan for how to handle dialed digits. If this is incorrect, then the call may not even get sent to Asterisk.

3

Yes, Its the dialplan.xml that is missing on the phone.
However how to get it on the phone?

Put it on TFTP-server and do a factory reset?
Should there be a reference in SEPxxxx.cnf.xml as well?

Thanks.

4

Problem solved.

For Cisco 7975G phones following tag should be added to SEPxxxx.cnf.xml

dialplan.xml

Thanks. Regards.

5

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