Once again, I turn to the Digium Community for assistance. Google has returned little aid.
I’m always looking for ways to improve the callcenter that I work in. We want to setup some QA, and randomly record the calls.
I haven’t found any detailed documents on MixMonitor or Monitor cmd, that gives me a list of all the options that are available for these commands. My question to the community…
Has anyone or does anyone know how to set asterisk to randomly record/monitor an inbound call? I’m looking for something that can be inserted into the dialplan or something of that nature.
I look forward to any assistance. Thanks!