I have queues with agents such as in this sample config:
[q1234] joinempty = yes leavewhenempty = no announce-position = yes announce-frequency = 10 member => Local/4321@default,0,Agent 1,PJSIP/4321,yes member => Local/4320@default,0,Agent 2,PJSIP/4320,yes
I know that the default behavior is that when someone enters the queue, the agents’ devices should ring for 10 seconds then stop ringing so Asterisk can send the caller his/her position, then ring the agents again in an infinite loop.
Is there any way at all to announce the position every x seconds while the agents’ phones are ringing?
Whether the caller is listening to a ring tone or MOH, could the position announcement be “mixed in” instead so that the agents’ extensions keep ringing?