Problems is queue when caller leave before any 1 answer him

[dr.x]

hi ,
i have a very big problem ,
i have an ivr system===>if press 1 ======> queue number 30 =======> music on hold untill some one rpely the call

here is above my scenario which i have .

my problem is , which happened after using fop2 is ,

assume some one reached queue 30 and queued at waiting for a short ime on MOH then leaved before anyone reply him ,
i note that the dhahdi cahannel still active for long time , and the queue phone still ringing !!!11

this is a big problem , ===> the caller leaved and close the call but in my fop2 it seems that the caller still calling and the phones inside the queue still ringing !!!

now asume after all of that , someone of the phones in queue replied this call which its caller has leaved long time ago ,
we hear this annoying sound >
mediafire.com/?a7aelli2pk5u63c

another horrible issue :
at elatsix cdr report , it record the call as being recived call !!! not missed call !!! which really bad issue .

ive recorded this sound and uploaded it , and wish to help what is the cause of this problem
here is the sound file link :
mediafire.com/?a7aelli2pk5u63c

here is the view from fop2 , it still active although the caller ended the call from his side >
www4.0zz0.com/2012/08/19/19/382606361.png

========================
here uis my system config :

Kernel
Linux(i386)-2.6.18-238.12.1.el5

Elastix
elastix-2.2.0-14
elastix-firstboot-2.2.0-5
elastix-system-2.2.0-14
elastix-email_admin-2.2.0-9
elastix-vtigercrm-5.1.0-8
elastix-extras-2.0.4-4
elastix-asterisk-sounds-1.2.3-1
elastix-my_extension-2.2.0-5
elastix-agenda-2.2.0-5
elastix-a2billing-1.8.1-16
elastix-addons-2.2.0-4
elastix-im-2.0.4-2
elastix-pbx-2.2.0-14
elastix-security-2.2.0-7
elastix-reports-2.2.0-6
elastix-fax-2.2.0-4

RounCubeMail
RoundCubeMail-0.3.1-10

Mail
postfix-2.3.3-2.3.el5_6
cyrus-imapd-2.3.7-12.el5_7.1

IM
openfire-3.5.1-2

FreePBX
freePBX-2.8.1-7

Asterisk
asterisk-1.8.7.0-0
asterisk-perl-0.10-2
asterisk-addons-1.8.7.0-0

FAX
hylafax-4.3.10-2rhel5
iaxmodem-1.2.0-1.1

DRIVERS
dahdi-2.4.1.2-5
rhino-0.99.4-2.rc1
wanpipe-util-3.5.23-1

========================
with my best regards

[leemason]

This sounds to me more like a Dahdi configuration issue than a queue or specifically Asterisk configuration issue. Can you post your Dahdi configuration?

[dr.x]

yes of course ,

what files do you want to display ??

regards

[dr.x]

HI

[root@mimo ~]# cat /etc/asterisk/chan_dahdi.conf
[trunkgroups]

[channels]
context=from-pstn
signalling=fxs_ks
rxwink=300 ; Atlas seems to use long (250ms) winks
usecallerid=yes
hidecallerid=no
callwaiting=yes
usecallingpres=yes
callwaitingcallerid=yes
threewaycalling=yes
transfer=yes
canpark=yes
cancallforward=yes
callreturn=yes
echocancel=yes
echocancelwhenbridged=no
faxdetect=both
echotraining=800
;rxgain=0.0
;txgain=0.0
rxgain=1.2
txgain=2.5
callgroup=1
pickupgroup=1

;Uncomment these lines if you have problems with the disconection of your analog lines
busydetect=yes
busycount=13

immediate=yes

#include dahdi-channels.conf
#include chan_dahdi_additional.conf

======================================================================#####
[root@mimo ~]# vim /etc/wanpipe/wancfg_zaptel/templates/zapata.conf

;autogenerated by /usr/sbin/WANCFG_CONFIG do not hand edit
;autogenrated on DATE
;ZAPATA_STRING Channels Configurations
;For detailed ZAPATA_STRING options, view LOCATION.bak

[trunkgroups]

[channels]
context=default
usecallerid=yes
hidecallerid=no
callwaiting=yes
usecallingpres=yes
callwaitingcallerid=yes
threewaycalling=yes
transfer=yes
canpark=yes
cancallforward=yes
callreturn=yes
echocancel=yes
echocancelwhenbridged=yes
relaxdtmf=yes
rxgain=0.0
txgain=0.0

[root@mimo ~]# vim /etc/asterisk/dahdi-channels.conf

; Autogenerated by /usr/sbin/dahdi_genconf on Thu May 3 11:33:01 2012
; If you edit this file and execute /usr/sbin/dahdi_genconf again,
; your manual changes will be LOST.
; Dahdi Channels Configurations (chan_dahdi.conf)
;
; This is not intended to be a complete chan_dahdi.conf. Rather, it is intended
; to be #include-d by /etc/chan_dahdi.conf that will include the global settings
;

; Span 1: ATCOM-1600P/16 “ATCOM AX1600P/800P Board 17” (MASTER)
;;; line="1 ATCOM-1600P/16/0 FXSKS"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-zaptel
channel => 1
callerid=
group=
context=default

;;; line="2 ATCOM-1600P/16/1 FXSKS"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-zaptel
channel => 2
callerid=
group=
context=default

;;; line="3 ATCOM-1600P/16/2 FXSKS"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-zaptel
channel => 3
callerid=
group=
context=default

;;; line="4 ATCOM-1600P/16/3 FXSKS"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-zaptel
channel => 4
callerid=
group=
context=default

;;; line="5 ATCOM-1600P/16/4 FXSKS"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-zaptel
channel => 5
callerid=
group=
context=default

;;; line="6 ATCOM-1600P/16/5 FXSKS"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-zaptel
channel => 6
callerid=
; Autogenerated by /usr/sbin/dahdi_genconf on Thu May 4 11:33:01 2012
; If you edit this file and execute /usr/sbin/dahdi_genconf again,
; your manual changes will be LOST.
; Dahdi Channels Configurations (chan_dahdi.conf)
;
; This is not intended to be a complete chan_dahdi.conf. Rather, it is intended
; to be #include-d by /etc/chan_dahdi.conf that will include the global settings
;

; Span 1: ATCOM-1600P/16 “ATCOM AX1600P/800P Board 17” (MASTER)
;;; line="1 ATCOM-1600P/16/0 FXSKS"
signalling=fxs_ks
callerid=asreceived
group=0
context=from-zaptel
channel => 1
callerid=
group=
context=default

;;; line="2 ATCOM-1600P/16/1 FXSKS"
signalling=fxs_ks
callerid=asreceived
group=0

========================================
do i need to modifiy somethign from show above ???

regards

[dr.x]

hi ,
i could finally know the problem

its from music on hold ,

i discovered if i performed the call without MOH , the dahdi line don’t hang , and it ju t take about 20-30 seconds before clearing .

thanks alot for all

regards

[dr.x]

im just wondering ,

wt to do if i found that the problem is from MOH ???

i want to use MOH , but in the same time i want to solve the problem of hanging !!

and advice ?

regards