Problemas en captura de llamadas

Asterisk Asterisk Support
1

Buenos días.

en mi empresa se esta presentando un fallo que se pierde el audioo en un sentido cuando se realiza una captura de llamada.

la versión del asterisk es Asterisk 1.8.17.0, adjunto una captura sngrp de la llamada.

gracias al que me pueda colaborar con esto.

                                Call flow for a2f9e94a-162218ec@192.168.0.3 (Color by Request/Response)
                                                        │INVITE sip:*8@192.168.100.38 SIP/2.0
        172.17.40.139:5260           192.168.100.38:5060│Via: SIP/2.0/UDP 172.17.40.139:5260;branch=z9hG4bK-c2531554
      ──────────┬─────────          ──────────┬─────────│From: 9008 <sip:9008@192.168.100.38>;tag=d095ddb2d7cc6fa4o0
                │     INV (172.17.40.139)     │         │To: <sip:*8@192.168.100.38>
                │     audio 18400 (g711u)     │         │Remote-Party-ID: 9008 <sip:9008@192.168.100.38>;screen=yes;party=calling

09:09:59.369874 │ ──────────────────────────> │ │Call-ID: a2f9e94a-162218ec@192.168.0.3
+0.000404 │ 401 Unauthorized │ │CSeq: 101 INVITE
09:09:59.370278 │ <────────────────────────── │ │Max-Forwards: 70
+0.004701 │ ACK │ │Contact: 9008 sip:9008@172.17.40.139:5260
09:09:59.374979 │ ──────────────────────────> │ │Expires: 240
│ INV (172.17.40.139) │ │User-Agent: Linksys/SPA8000-5.1.10
+0.005038 │ audio 18400 (g711u) │ │Content-Length: 450
09:09:59.380017 │ ──────────────────────────> │ │Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
+0.001696 │ 100 Trying │ │Supported: x-sipura, replaces
09:09:59.381713 │ <────────────────────────── │ │Content-Type: application/sdp
│ 200 (192.168.100.38) │ │
+0.002548 │ audio 10868 (g711a) │ │v=0
09:09:59.384261 │ <────────────────────────── │ │o=- 878432047 878432047 IN IP4 172.17.40.139
+0.014612 │ ACK │ │s=-
09:09:59.398873 │ ──────────────────────────> │ │c=IN IP4 172.17.40.139
│ RTP (g711u) 5127 │ │t=0 0
09:09:59.458046 │18400 ────────────────> 10868│ │m=audio 18400 RTP/AVP 0 2 4 8 18 96 97 98 100 101
│ RTP (g711u) 5 │ │a=rtpmap:0 PCMU/8000
09:09:59.493592 │18400 <──────────────── 10868│ │a=rtpmap:2 G726-32/8000
+102.734779 │ BYE │ │a=rtpmap:4 G723/8000
09:11:42.133652 │ ──────────────────────────> │ │a=rtpmap:8 PCMA/8000
+0.002743 │ 200 OK │ │a=rtpmap:18 G729a/8000
09:11:42.136395 │ <────────────────────────── │ │a=rtpmap:96 G726-40/8000
│ │ │a=rtpmap:97 G726-24/8000
│ │ │a=rtpmap:98 G726-16/8000
│ │ │a=rtpmap:100 NSE/8000
│ │ │a=fmtp:100 192-193
│ │ │a=rtpmap:101 telephone-event/8000
│ │ │a=fmtp:101 0-15
│ │ │a=ptime:30
│ │ │a=sendrecv

														│SIP/2.0 401 Unauthorized
        172.17.40.139:5260           192.168.100.38:5060│Via: SIP/2.0/UDP 172.17.40.139:5260;branch=z9hG4bK-c2531554;received=172.17.40.13
      ──────────┬─────────          ──────────┬─────────│rport=5260
                │     INV (172.17.40.139)     │         │From: 9008 <sip:9008@192.168.100.38>;tag=d095ddb2d7cc6fa4o0
                │     audio 18400 (g711u)     │         │To: <sip:*8@192.168.100.38>;tag=as44aa3ad6

09:09:59.369874 │ ──────────────────────────> │ │Call-ID: a2f9e94a-162218ec@192.168.0.3
+0.000404 │ 401 Unauthorized │ │CSeq: 101 INVITE
09:09:59.370278 │ <────────────────────────── │ │Server: Dialvox
+0.004701 │ ACK │ │Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
09:09:59.374979 │ ──────────────────────────> │ │Supported: replaces, timer
│ INV (172.17.40.139) │ │WWW-Authenticate: Digest algorithm=MD5, realm=“asterisk”, nonce=“79817f9d”
+0.005038 │ audio 18400 (g711u) │ │Content-Length: 0
09:09:59.380017 │ ──────────────────────────> │ │
+0.001696 │ 100 Trying │ │
09:09:59.381713 │ <────────────────────────── │ │
│ 200 (192.168.100.38) │ │
+0.002548 │ audio 10868 (g711a) │ │
09:09:59.384261 │ <────────────────────────── │ │
+0.014612 │ ACK │ │
09:09:59.398873 │ ──────────────────────────> │ │
│ RTP (g711u) 5127 │ │
09:09:59.458046 │18400 ────────────────> 10868│ │
│ RTP (g711u) 5 │ │
09:09:59.493592 │18400 <──────────────── 10868│ │
+102.734779 │ BYE │ │
09:11:42.133652 │ ──────────────────────────> │ │
+0.002743 │ 200 OK │ │
09:11:42.136395 │ <────────────────────────── │ │

														 ACK sip:*8@192.168.100.38 SIP/2.0
        172.17.40.139:5260           192.168.100.38:5060│Via: SIP/2.0/UDP 172.17.40.139:5260;branch=z9hG4bK-c2531554
      ──────────┬─────────          ──────────┬─────────│From: 9008 <sip:9008@192.168.100.38>;tag=d095ddb2d7cc6fa4o0
                │     INV (172.17.40.139)     │         │To: <sip:*8@192.168.100.38>;tag=as44aa3ad6
                │     audio 18400 (g711u)     │         │Call-ID: a2f9e94a-162218ec@192.168.0.3

09:09:59.369874 │ ──────────────────────────> │ │CSeq: 101 ACK
+0.000404 │ 401 Unauthorized │ │Max-Forwards: 70
09:09:59.370278 │ <────────────────────────── │ │Contact: 9008 sip:9008@172.17.40.139:5260
+0.004701 │ ACK │ │User-Agent: Linksys/SPA8000-5.1.10
09:09:59.374979 │ ──────────────────────────> │ │Content-Length: 0
│ INV (172.17.40.139) │ │
+0.005038 │ audio 18400 (g711u) │ │
09:09:59.380017 │ ──────────────────────────> │ │
+0.001696 │ 100 Trying │ │
09:09:59.381713 │ <────────────────────────── │ │
│ 200 (192.168.100.38) │ │
+0.002548 │ audio 10868 (g711a) │ │
09:09:59.384261 │ <────────────────────────── │ │
+0.014612 │ ACK │ │
09:09:59.398873 │ ──────────────────────────> │ │
│ RTP (g711u) 5127 │ │
09:09:59.458046 │18400 ────────────────> 10868│ │
│ RTP (g711u) 5 │ │
09:09:59.493592 │18400 <──────────────── 10868│ │
+102.734779 │ BYE │ │
09:11:42.133652 │ ──────────────────────────> │ │
+0.002743 │ 200 OK │ │
09:11:42.136395 │ <────────────────────────── │ │
│INVITE sip:*8@192.168.100.38 SIP/2.0
172.17.40.139:5260 192.168.100.38:5060│Via: SIP/2.0/UDP 172.17.40.139:5260;branch=z9hG4bK-b3192840
──────────┬───────── ──────────┬─────────│From: 9008 sip:9008@192.168.100.38;tag=d095ddb2d7cc6fa4o0
│ INV (172.17.40.139) │ │To: sip:*8@192.168.100.38
│ audio 18400 (g711u) │ │Remote-Party-ID: 9008 sip:9008@192.168.100.38;screen=yes;party=calling
09:09:59.369874 │ ──────────────────────────> │ │Call-ID: a2f9e94a-162218ec@192.168.0.3
+0.000404 │ 401 Unauthorized │ │CSeq: 102 INVITE
09:09:59.370278 │ <────────────────────────── │ │Max-Forwards: 70
+0.004701 │ ACK │ │Authorization: Digest username=“9008”,realm=“asterisk”,nonce=“79817f9d”,uri=“sip:
09:09:59.374979 │ ──────────────────────────> │ │@192.168.100.38”,algorithm=MD5,response="6658a74789ae40ec45e13d64a25bc916"
│ INV (172.17.40.139) │ │Contact: 9008 sip:9008@172.17.40.139:5260
+0.005038 │ audio 18400 (g711u) │ │Expires: 240
09:09:59.380017 │ ──────────────────────────> │ │User-Agent: Linksys/SPA8000-5.1.10
+0.001696 │ 100 Trying │ │Content-Length: 450
09:09:59.381713 │ <────────────────────────── │ │Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
│ 200 (192.168.100.38) │ │Supported: x-sipura, replaces
+0.002548 │ audio 10868 (g711a) │ │Content-Type: application/sdp
09:09:59.384261 │ <────────────────────────── │ │
+0.014612 │ ACK │ │v=0
09:09:59.398873 │ ──────────────────────────> │ │o=- 878432047 878432047 IN IP4 172.17.40.139
│ RTP (g711u) 5127 │ │s=-
09:09:59.458046 │18400 ────────────────> 10868│ │c=IN IP4 172.17.40.139
│ RTP (g711u) 5 │ │t=0 0
09:09:59.493592 │18400 <──────────────── 10868│ │m=audio 18400 RTP/AVP 0 2 4 8 18 96 97 98 100 101
+102.734779 │ BYE │ │a=rtpmap:0 PCMU/8000
09:11:42.133652 │ ──────────────────────────> │ │a=rtpmap:2 G726-32/8000
+0.002743 │ 200 OK │ │a=rtpmap:4 G723/8000
09:11:42.136395 │ <────────────────────────── │ │a=rtpmap:8 PCMA/8000
│ │ │a=rtpmap:18 G729a/8000
│ │ │a=rtpmap:96 G726-40/8000
│ │ │a=rtpmap:97 G726-24/8000
│ │ │a=rtpmap:98 G726-16/8000
│ │ │a=rtpmap:100 NSE/8000
│ │ │a=fmtp:100 192-193
│ │ │a=rtpmap:101 telephone-event/8000
│ │ │a=fmtp:101 0-15
│SIP/2.0 100 Trying
172.17.40.139:5260 192.168.100.38:5060│Via: SIP/2.0/UDP 172.17.40.139:5260;branch=z9hG4bK-b3192840;received=172.17.40.13
──────────┬───────── ──────────┬─────────│rport=5260
│ INV (172.17.40.139) │ │From: 9008 sip:9008@192.168.100.38;tag=d095ddb2d7cc6fa4o0
│ audio 18400 (g711u) │ │To: sip:*8@192.168.100.38
09:09:59.369874 │ ──────────────────────────> │ │Call-ID: a2f9e94a-162218ec@192.168.0.3
+0.000404 │ 401 Unauthorized │ │CSeq: 102 INVITE
09:09:59.370278 │ <────────────────────────── │ │Server: Dialvox
+0.004701 │ ACK │ │Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
09:09:59.374979 │ ──────────────────────────> │ │Supported: replaces, timer
│ INV (172.17.40.139) │ │Contact: sip:*8@192.168.100.38:5060
+0.005038 │ audio 18400 (g711u) │ │Content-Length: 0
09:09:59.380017 │ ──────────────────────────> │ │
+0.001696 │ 100 Trying │ │
09:09:59.381713 │ <────────────────────────── │ │
│ 200 (192.168.100.38) │ │
+0.002548 │ audio 10868 (g711a) │ │
09:09:59.384261 │ <────────────────────────── │ │
+0.014612 │ ACK │ │
09:09:59.398873 │ ──────────────────────────> │ │
│ RTP (g711u) 5127 │ │
09:09:59.458046 │18400 ────────────────> 10868│ │
│ RTP (g711u) 5 │ │
09:09:59.493592 │18400 <──────────────── 10868│ │
+102.734779 │ BYE │ │
09:11:42.133652 │ ──────────────────────────> │ │
+0.002743 │ 200 OK │ │
09:11:42.136395 │ <────────────────────────── │ │
│SIP/2.0 200 OK
172.17.40.139:5260 192.168.100.38:5060│Via: SIP/2.0/UDP 172.17.40.139:5260;branch=z9hG4bK-b3192840;received=172.17.40.13
──────────┬───────── ──────────┬─────────│rport=5260
│ INV (172.17.40.139) │ │From: 9008 sip:9008@192.168.100.38;tag=d095ddb2d7cc6fa4o0
│ audio 18400 (g711u) │ │To: sip:*8@192.168.100.38;tag=as45f1b5b6
09:09:59.369874 │ ──────────────────────────> │ │Call-ID: a2f9e94a-162218ec@192.168.0.3
+0.000404 │ 401 Unauthorized │ │CSeq: 102 INVITE
09:09:59.370278 │ <────────────────────────── │ │Server: Dialvox
+0.004701 │ ACK │ │Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
09:09:59.374979 │ ──────────────────────────> │ │Supported: replaces, timer
│ INV (172.17.40.139) │ │Contact: sip:*8@192.168.100.38:5060
+0.005038 │ audio 18400 (g711u) │ │Remote-Party-ID: “Claudia Rivera” sip:8822@192.168.100.38;party=called;privacy=
09:09:59.380017 │ ──────────────────────────> │ │f;screen=no
+0.001696 │ 100 Trying │ │Content-Type: application/sdp
09:09:59.381713 │ <────────────────────────── │ │Content-Length: 265
│ 200 (192.168.100.38) │ │
+0.002548 │ audio 10868 (g711a) │ │v=0
09:09:59.384261 │ <────────────────────────── │ │o=root 2093226185 2093226185 IN IP4 192.168.100.38
+0.014612 │ ACK │ │s=Asterisk PBX 1.8.17.0
09:09:59.398873 │ ──────────────────────────> │ │c=IN IP4 192.168.100.38
│ RTP (g711u) 5127 │ │t=0 0
09:09:59.458046 │18400 ────────────────> 10868│ │m=audio 10868 RTP/AVP 8 0 101
│ RTP (g711u) 5 │ │a=rtpmap:8 PCMA/8000
09:09:59.493592 │18400 <──────────────── 10868│ │a=rtpmap:0 PCMU/8000
+102.734779 │ BYE │ │a=rtpmap:101 telephone-event/8000
09:11:42.133652 │ ──────────────────────────> │ │a=fmtp:101 0-16
+0.002743 │ 200 OK │ │a=ptime:20
09:11:42.136395 │ <────────────────────────── │ │a=sendrecv
│ACK sip:*8@192.168.100.38:5060 SIP/2.0
172.17.40.139:5260 192.168.100.38:5060│Via: SIP/2.0/UDP 172.17.40.139:5260;branch=z9hG4bK-c23ff671
──────────┬───────── ──────────┬─────────│From: 9008 sip:9008@192.168.100.38;tag=d095ddb2d7cc6fa4o0
│ INV (172.17.40.139) │ │To: sip:*8@192.168.100.38;tag=as45f1b5b6
│ audio 18400 (g711u) │ │Call-ID: a2f9e94a-162218ec@192.168.0.3
09:09:59.369874 │ ──────────────────────────> │ │CSeq: 102 ACK
+0.000404 │ 401 Unauthorized │ │Max-Forwards: 70
09:09:59.370278 │ <────────────────────────── │ │Authorization: Digest username=“9008”,realm=“asterisk”,nonce=“79817f9d”,uri=“sip:
+0.004701 │ ACK │ │@192.168.100.38”,algorithm=MD5,response="6658a74789ae40ec45e13d64a25bc916"
09:09:59.374979 │ ──────────────────────────> │ │Contact: 9008 sip:9008@172.17.40.139:5260
│ INV (172.17.40.139) │ │User-Agent: Linksys/SPA8000-5.1.10
+0.005038 │ audio 18400 (g711u) │ │Content-Length: 0
09:09:59.380017 │ ──────────────────────────> │ │
+0.001696 │ 100 Trying │ │
09:09:59.381713 │ <────────────────────────── │ │
│ 200 (192.168.100.38) │ │
+0.002548 │ audio 10868 (g711a) │ │
09:09:59.384261 │ <────────────────────────── │ │
+0.014612 │ ACK │ │
09:09:59.398873 │ ──────────────────────────> │ │
│ RTP (g711u) 5127 │ │
09:09:59.458046 │18400 ────────────────> 10868│ │
│ RTP (g711u) 5 │ │
09:09:59.493592 │18400 <──────────────── 10868│ │
+102.734779 │ BYE │ │
09:11:42.133652 │ ──────────────────────────> │ │
+0.002743 │ 200 OK │ │
09:11:42.136395 │ <────────────────────────── │ │
│============ RTCP Information ============
172.17.40.139:5260 192.168.100.38:5060│
──────────┬───────── ──────────┬─────────│Sender’s packet count: 0
│ INV (172.17.40.139) │ │Fraction Lost: 0 / 256
│ audio 18400 (g711u) │ │Fraction discarded: 0 / 256
09:09:59.369874 │ ──────────────────────────> │ │
+0.000404 │ 401 Unauthorized │ │MOS - Listening Quality: 0.0
09:09:59.370278 │ <────────────────────────── │ │MOS - Conversational Quality: 0.0
+0.004701 │ ACK │ │
09:09:59.374979 │ ──────────────────────────> │ │
│ INV (172.17.40.139) │ │
+0.005038 │ audio 18400 (g711u) │ │
09:09:59.380017 │ ──────────────────────────> │ │
+0.001696 │ 100 Trying │ │
09:09:59.381713 │ <────────────────────────── │ │
│ 200 (192.168.100.38) │ │
+0.002548 │ audio 10868 (g711a) │ │
09:09:59.384261 │ <────────────────────────── │ │
+0.014612 │ ACK │ │
09:09:59.398873 │ ──────────────────────────> │ │
│ RTP (g711u) 5127 │ │
09:09:59.458046 │18400 ────────────────> 10868│ │
│ RTP (g711u) 5 │ │
09:09:59.493592 │18400 <──────────────── 10868│ │
+102.734779 │ BYE │ │
09:11:42.133652 │ ──────────────────────────> │ │
+0.002743 │ 200 OK │ │
09:11:42.136395 │ <────────────────────────── │ │
│============ RTCP Information ============
172.17.40.139:5260 192.168.100.38:5060│
──────────┬───────── ──────────┬─────────│Sender’s packet count: 0
│ INV (172.17.40.139) │ │Fraction Lost: 0 / 256
│ audio 18400 (g711u) │ │Fraction discarded: 0 / 256
09:09:59.369874 │ ──────────────────────────> │ │
+0.000404 │ 401 Unauthorized │ │MOS - Listening Quality: 0.0
09:09:59.370278 │ <────────────────────────── │ │MOS - Conversational Quality: 0.0
+0.004701 │ ACK │ │
09:09:59.374979 │ ──────────────────────────> │ │
│ INV (172.17.40.139) │ │
+0.005038 │ audio 18400 (g711u) │ │
09:09:59.380017 │ ──────────────────────────> │ │
+0.001696 │ 100 Trying │ │
09:09:59.381713 │ <────────────────────────── │ │
│ 200 (192.168.100.38) │ │
+0.002548 │ audio 10868 (g711a) │ │
09:09:59.384261 │ <────────────────────────── │ │
+0.014612 │ ACK │ │
09:09:59.398873 │ ──────────────────────────> │ │
│ RTP (g711u) 5127 │ │
09:09:59.458046 │18400 ────────────────> 10868│ │
│ RTP (g711u) 5 │ │
09:09:59.493592 │18400 <──────────────── 10868│ │
+102.734779 │ BYE │ │
09:11:42.133652 │ ──────────────────────────> │ │
+0.002743 │ 200 OK │ │
09:11:42.136395 │ <────────────────────────── │ │
│BYE sip:*8@192.168.100.38:5060 SIP/2.0
172.17.40.139:5260 192.168.100.38:5060│Via: SIP/2.0/UDP 172.17.40.139:5260;branch=z9hG4bK-d56fbe16
──────────┬───────── ──────────┬─────────│From: 9008 sip:9008@192.168.100.38;tag=d095ddb2d7cc6fa4o0
│ INV (172.17.40.139) │ │To: sip:*8@192.168.100.38;tag=as45f1b5b6
│ audio 18400 (g711u) │ │Call-ID: a2f9e94a-162218ec@192.168.0.3
09:09:59.369874 │ ──────────────────────────> │ │CSeq: 103 BYE
+0.000404 │ 401 Unauthorized │ │Max-Forwards: 70
09:09:59.370278 │ <────────────────────────── │ │Authorization: Digest username=“9008”,realm=“asterisk”,nonce=“79817f9d”,uri=“sip:
+0.004701 │ ACK │ │@192.168.100.38:5060”,algorithm=MD5,response="1b116705c0f8ec1ce36c3a3f6bf6c975"
09:09:59.374979 │ ──────────────────────────> │ │User-Agent: Linksys/SPA8000-5.1.10
│ INV (172.17.40.139) │ │Content-Length: 0
+0.005038 │ audio 18400 (g711u) │ │
09:09:59.380017 │ ──────────────────────────> │ │
+0.001696 │ 100 Trying │ │
09:09:59.381713 │ <────────────────────────── │ │
│ 200 (192.168.100.38) │ │
+0.002548 │ audio 10868 (g711a) │ │
09:09:59.384261 │ <────────────────────────── │ │
+0.014612 │ ACK │ │
09:09:59.398873 │ ──────────────────────────> │ │
│ RTP (g711u) 5127 │ │
09:09:59.458046 │18400 ────────────────> 10868│ │
│ RTP (g711u) 5 │ │
09:09:59.493592 │18400 <──────────────── 10868│ │
+102.734779 │ BYE │ │
09:11:42.133652 │ ──────────────────────────> │ │
+0.002743 │ 200 OK │ │
09:11:42.136395 │ <────────────────────────── │ │
│SIP/2.0 200 OK
172.17.40.139:5260 192.168.100.38:5060│Via: SIP/2.0/UDP 172.17.40.139:5260;branch=z9hG4bK-d56fbe16;received=172.17.40.13
──────────┬───────── ──────────┬─────────│rport=5260
│ INV (172.17.40.139) │ │From: 9008 sip:9008@192.168.100.38;tag=d095ddb2d7cc6fa4o0
│ audio 18400 (g711u) │ │To: sip:*8@192.168.100.38;tag=as45f1b5b6
09:09:59.369874 │ ──────────────────────────> │ │Call-ID: a2f9e94a-162218ec@192.168.0.3
+0.000404 │ 401 Unauthorized │ │CSeq: 103 BYE
09:09:59.370278 │ <────────────────────────── │ │Server: Dialvox
+0.004701 │ ACK │ │Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
09:09:59.374979 │ ──────────────────────────> │ │Supported: replaces, timer
│ INV (172.17.40.139) │ │Content-Length: 0
+0.005038 │ audio 18400 (g711u) │ │
09:09:59.380017 │ ──────────────────────────> │ │
+0.001696 │ 100 Trying │ │
09:09:59.381713 │ <────────────────────────── │ │
│ 200 (192.168.100.38) │ │
+0.002548 │ audio 10868 (g711a) │ │
09:09:59.384261 │ <────────────────────────── │ │
+0.014612 │ ACK │ │
09:09:59.398873 │ ──────────────────────────> │ │
│ RTP (g711u) 5127 │ │
09:09:59.458046 │18400 ────────────────> 10868│ │
│ RTP (g711u) 5 │ │
09:09:59.493592 │18400 <──────────────── 10868│ │
+102.734779 │ BYE │ │
09:11:42.133652 │ ──────────────────────────> │ │
+0.002743 │ 200 OK │ │
09:11:42.136395 │ <────────────────────────── │ │