Hi, I have problem with call status of extensions that are in the queue.
Configuration is little complex so let me explain it.
In Queue (number4001) are three static agents: 800, 801, 802.
Each agents has CFU set to call number 5588, where executes macro ( code of macro posted at the bottom os this post).
All incoming call are directed directly do agent, not to queue.
( all agnets of queue have defined inbound routes from PSTN to them)
After 5 sec of ringing, CFU occurs and macro executes 2 things:
first --> paused agents of queue that CFU has occured,
second --> redirect call again to queue.
When all agents are paused, incoming call is directed to failover destination.
So it looks that: Incoming call -->call agent 800–> After 5 sec CFU to 5588–>Macro paused agent 800 in queue and direct call again to Queue --> doing the same to rest agents of queue untill all agents have been paused --> go to failover destination
When I chceck CDR Reports extension of agents that CFU occures and have been paused, have satus ANSWERED. My question is have to make that status NO ANSWERED ( because agent don’t answered call, and paused in queue)?
Code of macro:
exten => 5588,n,NoOp(${EXTEN})
exten => 5588,n,NoOp(${EXTTOCALL})
exten => 5588,n,NoOp(${BLKVM_OVERRIDE})
exten => 5588,n,NoOp(${CALLERID(number)})
exten => 5588,n,Set(CDR(userfield)=NO ANSWER)
exten => 5588,n,Macro(user-callerid,SKIPTTL,)
exten => 5588,n,Set(CALLBACKNUM=${AMPUSER})
exten => 5588,n,PauseQueueMember(,"Local/${EXTTOCALL}@from-queue/n")
exten => 5588,n,UserEvent(RefreshQueue)
exten => 5588,n,Noop(Deleting: ${BLKVM_OVERRIDE} ${DB_DELETE(${BLKVM_OVERRIDE})})
exten => 5588,n,Set(__NODEST=)
exten => 5588,n,Set(CDR(disposition)=NO ANSWER)
exten => 5588,n,Set(DIALSTATUS=BUSY)
exten => 5588,n,Goto(ext-queues,4001,1)Settings of Queue:
Max wait time: Unlimited
Leave When Empty: YES
Ring stategy: random
Agent timeout: 8sec
Retry: 1sec
Skip Busy Agents: YES
Thanks in advanced.