Notice: Received SIP subscribe for peer without mailbox

Asterisk Asterisk Support
1

One of the users on our 11.3.0 installation keeps getting the following message that is really odd:

NOTICE[25980]: chan_sip.c:27566 handle_request_subscribe: Received SIP subscribe for peer without mailbox: XXXXX

There are 3 reasons why this is odd, first of all, the user is configured exactly like every other user; secondly, all other users work correctly without an error; finally, voicemail does work for the user.

When I run ‘voicemail show users for default’ (default is where the user comes under), I get the following output for the user:

=== Mailbox ...
===
=== ==> uniqueid: X
=== ==> context: default
=== ==> mailbox: XXXXX
=== ==> password: XXXX
=== ==> fullname: John Doe
=== ==> email: john@example.com
=== ==> language: en
=== ==> stamp: 0000-00-00 00:00:00

Please note that I have masked the uniqueid, mailbox, password, fullname and email fields. Also note the stamp field that has never updated. Then I run ‘sip show peer XXXXX’ and get

  Mailbox      :

All other users have their mailbox number showing here, I have even specified the mailbox in the database field however this does not change.

I have no database issues, all other mailboxes update and are working perfectly.

I’m concerned there is a bigger underlying problem and that I may get the notification where voicemail actually doesn’t work so it is important to me that I fix this issue.

Any ideas?

Thanks,
Ryan

2

Since you mentioned database, go and make the query for show all fields of that peer if the mailbox data is empty then update it.

3

Thanks for the reply navaismo.
I just went to check on the database yet again and noticed that the problem mysteriously disappeared. I made no changes at all yet it is now working 100% without any messages regarding the mailbox.

The only thing that happened between then and now was a reboot of the server, I had done this a number of times before posting so I’m at a loss as to what the actual issue was.

Regards,
Ryan