One of the users on our 11.3.0 installation keeps getting the following message that is really odd:
NOTICE: chan_sip.c:27566 handle_request_subscribe: Received SIP subscribe for peer without mailbox: XXXXX
There are 3 reasons why this is odd, first of all, the user is configured exactly like every other user; secondly, all other users work correctly without an error; finally, voicemail does work for the user.
When I run ‘voicemail show users for default’ (default is where the user comes under), I get the following output for the user:
=== Mailbox ... === === ==> uniqueid: X === ==> context: default === ==> mailbox: XXXXX === ==> password: XXXX === ==> fullname: John Doe === ==> email: firstname.lastname@example.org === ==> language: en === ==> stamp: 0000-00-00 00:00:00
Please note that I have masked the uniqueid, mailbox, password, fullname and email fields. Also note the stamp field that has never updated. Then I run ‘sip show peer XXXXX’ and get
All other users have their mailbox number showing here, I have even specified the mailbox in the database field however this does not change.
I have no database issues, all other mailboxes update and are working perfectly.
I’m concerned there is a bigger underlying problem and that I may get the notification where voicemail actually doesn’t work so it is important to me that I fix this issue.