Not able to enter menu selections from Asterisk system


#1

I have a small * system setup at the office with multiple BYOD VOIP providers.

Everything seems to be working fine except that when I call someone that has a menu system (press 4 to reach Joe), when I press the button, it does not register on the remote system.

Can anyone help me with this problem?

Thanks,

Scott


#2

It’s is a DTMF issue. What provider are you using ? Also post your sip.conf or iax.conf (which ever you are using).


#3

I am using both Broadvoice and Telepacket. Here is my sip.conf.

[general]
context=default
bindport=5060
bindaddr=0.0.0.0
srvlookup=yes
pedantic=no
allow=ulaw
allow=alaw
dtmfmode=inband

register => 6024459850@sip.broadvoice.com:xxxxxxxx:6024459850@sip.broadvoice.com/6024459850

[broadvoice]
type=peer
user=phone
host=sip.broadvoice.com
port=5060
fromdomain=sip.broadvoice.com
fromuser=6024459850
username=6024459850
secret=xxxxx
insecure=very
context=incoming-bv
authname=6024459850
dtmfmode=inband
dtmf=inband
canreinvite=no
qualify=yes
nat=no
;allow=ulaw


#4

forget inband working for dtmf, use rfc2833. In most cases that should work. You need to also make sure your phone/ata can send the signals to Asterisk (if you can get through Asterisk IVRs you should be ok there).

p