I am using the AMI for most of my integration with our CRM system. I have set up a way to hold calls using the ‘Park’ action. However this seems quite a convoluted way as the originating channel is terminated, and a new channel spawned and bridged apon call back for the parked channel. My issue with this is that two CDR records are created and I have to implement some logic to pull the values together (as I want 1 CDR record per call).
However, when clicking on the xlite’s hold button, it simply plays music on hold, returns a couple of nice simple events back to my listner (Hold… Status: On, Hold… Status: Off) and 1 CDR record.
How does the x-lite do this? Is it an AMI action to set the MOH, if so what action is used? Or does it call an extention within the dial plan again if this is the case where would I find this.
Thanks for any help.
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