Microsoft Teams integration possible?

Asterisk Asterisk Integration
41

Hi Thanks.

I solved the issue.
I don’t know what was wrong, but all work normal without NAT router.

42

Can anybody please explain me what’s the business benefit of integrating a phone system with Teams? I mean “calling” is already there, all I have to do is click on the call icon to speak to a coworker. If I don’t have internet and want to join a meeting I just dial a DID number associated with the meeting and I join the meeting (albeit audio only). If also have the Teams app installed on my phone and I can “call” and receive “calls” from on the phone’s app. Can someone please explain me what additional benefits are there? Thanks.

43

  1. You can use a telephone to place a call to someone on Teams. This is
    different from joining a Teams meeting using a telephone, because without the
    integration, individual people have no number which can be called from a
    phone.

  2. You can make a call to any telephone in the world from Teams.

  3. You can answer calls in Teams which have come in to a Ring Group, a Queue
    or an IVR on a standard PBX.

  4. You can place calls from Teams to a Ring Group etc and have the PBX find the
    person able to answer the call.

  5. You can join a meeting, call someone, etc from a mobile phone which does
    not have a sufficiently good data signal to support the Teams app.

There may be others, which I’ll probably think of in about 10 minutes’ time.

Antony.

1 Like
44

A somewhat special use case, but very relevant for me: Answering VoIP door phones.

In one organization that I work with, Teams is the one app all employees have on their phone and stationary VoIP intercoms are not particularly practical in departments without fixed desks.

45

@Pooh:
Your number one reason is excellent. Pretty much organizations can save themselves the cost of providing their remote employees a voip phone. No need to provide one anymore. Remote workers can now use the Teams app installed in their laptops or cell phones to receive or make calls. This alone makes for a good justification.
Thanks.

46

@phipper
Thanks

47

If they are a well-funded Microsoft shop, with lots of clean bandwidth, running new software on new hardware, including solid microphones and echo cancelers, where the users don’t mind if all the eggs are in one basket, then maybe; otherwise, there are probably better individual tools for specific jobs eg. picking up the phone to call someone.

48

Hi everyone,

A pretty old thread but I was able to successfully integrate my asterisk (v18.19.0) with MS Teams and although it is in the testing domain as of now, everything works normally. However, while dialling from a hard phone towards the MS Teams user extension, the MS Teams of the designated user rings perfectly fine, but if I do the vice versa, the call trace shows that the user is ringing (PJSIP/44111) after a while I get an “everyone is busy/congested at this time” and the call drops even though the user’s extension registered on the hard phone is sitting idle.

Please note that I was able to dial from the MS Teams towards my hard phone before (ICE enabled) but now, without changing anything, the call does not go through.

Has anyone that has worked on this faced this issue?

Happy to provide PJSIP traces.

Hisham