Here is the set up we have for a client. On Free PBX I have a number that is set to a ring group this ring group then calls all the numbers configured within it ( As they use teams they are external numbers ). this works fine no issue calls connect without a problem. The problem lies with voicemail When the call is presented, if a user is out of the office or set to DND and it goes to voicemail they are finding that voicemail is answering the call. To get around this… Or so I thought… was to enable ‘confirm calls’ so that users would need to manually accept the call. What now seems to be happening is that users are getting voicemails with the automated message asking them to press 1 followed by the message someone else has picked up the call… without presence information how can this be resolved?