Incoming Phone Call Problems


#1

I have Asterisk@Home 1.2 with 2 clone FXO single port PCI cards.

After quite a bit of messing around I finally figured out how to get ZAP channels working outbound and can place calls to the world (yea!).

I cannot, however, get my lines to pick up when the line is ringing so they can go to the automated attendant.

I’ve looked for this answer quite a bit and have not found a difinitive (nor working) answer. The best case I have found is to modify the phones.conf file, which makes sense, but I don’t know how to figure out what device to point it to (/dev/???). Is there an easy way I can find that info, or am I on the wrong track and don’t need that in the first place?

Thanks so much!

Craig


#2

it is usually extensions.conf that will tell the x100p/ZAP to answer. If you are able to make outbound calls, then you are communicating with the card.
I suggest you check the default context in extensions.conf for the s extension lines.
Post them here or the default context so we can see.


#3

This is pretty big, it’s the default file. I did notice that the 7777 is defined to run the from-pstn, but even that does not work - probably the first clue!

Thank you!

[from-pstn]
include => from-pstn-custom                     ; create this context in extensions_custom.conf to include customizations
include => ext-did
include => from-pstn-timecheck          ; this has to be included otherwise it overrides ext-did
exten => fax,1,Goto(ext-fax,in_fax,1)

[from-pstn-timecheck]
exten => _.,1,Goto(s,1)		; catch-all matching for calls that have DID info (if a DID route hasn't matched them)
exten => s,1,GotoIf($[${IN_OVERRIDE} = forcereghours]?from-pstn-reghours,s,1:)
exten => s,2,GotoIf($[${IN_OVERRIDE} = forceafthours]?from-pstn-afthours,s,1:)
exten => s,3,GotoIfTime(${REGTIME}|${REGDAYS}|*|*?from-pstn-reghours,s,1:)
exten => s,4,Goto(from-pstn-afthours,s,1)

[from-pstn-reghours]
exten => s,1,GotoIf($[${FAX_RX} = disabled]?from-pstn-reghours-nofax,s,1:2)	; if fax detection is disabled, then jump to from-pstn-nofax - else continue
exten => s,2,Answer	
exten => s,3,Wait(1)
exten => s,4,SetVar(intype=${INCOMING})
exten => s,5,Cut(intype=intype,-,1) 
exten => s,6,GotoIf($[${intype} = EXT]?7:9)		; If INCOMING starts with EXT, then assume its an extension
exten => s,7,Wait(3) 							;wait 3 more second to make sure this isn't a fax before dialing someone
exten => s,8,Goto(ext-local,${INCOMING:4},1)
exten => s,9,GotoIf($[${intype} = GRP]?10:12) 	; If INCOMING starts with GRP, then assume its a ring group
exten => s,10,Wait(3)
exten => s,11,Goto(ext-group,${INCOMING:4},1)
exten => s,12,GotoIf($[${intype} = QUE]?13:15)
exten => s,13,Wait(3)
exten => s,14,Goto(ext-queues,${INCOMING:4},1)
exten => s,15,Goto(${INCOMING},s,1) 			; not EXT or GR1 - it's an auto attendant
exten => fax,1,Goto(ext-fax,in_fax,1)
exten => h,1,Hangup

[from-pstn-reghours-nofax]
exten => s,1,SetVar(intype=${INCOMING})
exten => s,2,Cut(intype=intype,-,1) 
exten => s,3,GotoIf($[${intype} = EXT]?4:5)		; If INCOMING starts with EXT, then assume its an extension
exten => s,4,Goto(ext-local,${INCOMING:4},1)
exten => s,5,GotoIf($[${intype} = GRP]?6:7) 	; If INCOMING starts with GRP, then assume its a ring group
exten => s,6,Goto(ext-group,${INCOMING:4},1)
exten => s,7,GotoIf($[${intype} = QUE]?8:11) ;queue
exten => s,8,Answer        						; answer call before queue
exten => s,9,Wait(1)
exten => s,10,Goto(ext-queues,${INCOMING:4},1)
exten => s,11,Answer        						; answer call before auto attendant
exten => s,12,Wait(1)							
exten => s,13,Goto(${INCOMING},s,1) 				; not EXT or GR1 - it's an auto attendant
exten => h,1,Hangup

[from-pstn-afthours]
exten => s,1,GotoIf($[${FAX_RX} = disabled]?from-pstn-afthours-nofax,s,1:2)	; if fax detection is disabled, then jump to from-pstn-nofax - else continue
exten => s,2,Answer	
exten => s,3,Wait(1)
exten => s,4,SetVar(intype=${AFTER_INCOMING})
exten => s,5,Cut(intype=intype,-,1) 
exten => s,6,GotoIf($[${intype} = EXT]?7:9)		; If INCOMING starts with EXT, then assume its an extension
exten => s,7,Wait(3) 							;wait 3 more second to make sure this isn't a fax before dialing someone
exten => s,8,Goto(ext-local,${AFTER_INCOMING:4},1)
exten => s,9,GotoIf($[${intype} = GRP]?10:12) 	; If INCOMING starts with GRP, then assume its a ring group
exten => s,10,Wait(3)
exten => s,11,Goto(ext-group,${AFTER_INCOMING:4},1)
exten => s,12,GotoIf($[${intype} = QUE]?13:15)
exten => s,13,Wait(3)
exten => s,14,Goto(ext-queues,${AFTER_INCOMING:4},1)
exten => s,15,Goto(${AFTER_INCOMING},s,1) 			; not EXT or GR1 - it's an auto attendant
exten => fax,1,Goto(ext-fax,in_fax,1)
exten => h,1,Hangup

[from-pstn-afthours-nofax]
exten => s,1,SetVar(intype=${AFTER_INCOMING})
exten => s,2,Cut(intype=intype,-,1) 
exten => s,3,GotoIf($[${intype} = EXT]?4:5)		; If INCOMING starts with EXT, then assume its an extension
exten => s,4,Goto(ext-local,${AFTER_INCOMING:4},1)
exten => s,5,GotoIf($[${intype} = GRP]?6:7) 	; If INCOMING starts with GRP, then assume its a ring group
exten => s,6,Goto(ext-group,${AFTER_INCOMING:4},1)
exten => s,7,GotoIf($[${intype} = QUE]?8:11) ;queue
exten => s,8,Answer        						; answer call before queue
exten => s,9,Wait(1)
exten => s,10,Goto(ext-queues,${AFTER_INCOMING:4},1)
exten => s,11,Answer        						; answer call before auto attendant
exten => s,12,Wait(1)							
exten => s,13,Goto(${AFTER_INCOMING},s,1) 				; not EXT or GR1 - it's an auto attendant
exten => h,1,Hangup

; ############################################################################
; Macros [macro]
; ############################################################################

; Rings one or more extensions.  Handles things like call forwarding and DND
; We don't call dial directly for anything internal anymore.
; ARGS: $TIMER, $OPTIONS, $EXT1, $EXT2, $EXT3, ...
; Use a Macro call such as the following: 
;  Macro(dial,$DIAL_TIMER,$DIAL_OPTIONS,$EXT1,$EXT2,$EXT3,...)
[macro-dial]
exten => s,1,GotoIf($[ "${MACRO_CONTEXT}" = "macro-rg-group" ]?4:2)  ; if this is from rg-group, don't strip prefix
exten => s,2,GotoIf($["${CALLERIDNAME:0:${LEN(${RGPREFIX})}}" != "${RGPREFIX}"]?5:4)  ; check for ring-group prefix
exten => s,3,SetCIDName(${CALLERIDNAME:${LEN(${RGPREFIX})}}) ; strip off prefix
exten => s,4,AGI,dialparties.agi
exten => s,5,NoOp(Returned from dialparties with no extensions to call)
exten => s,6,SetVar(DIALSTATUS=BUSY)
exten => s,10,Dial(${ds})                               ; dialparties will set the priority to 10 if $ds is not null
exten => s,20,NoOp(Returned from dialparties with hunt groups to dial )
exten => s,21,SetVar(HuntLoop=0)
exten => s,22,GotoIf($[$[${HuntMembers} >= 1]?30 )  ; if this is from rg-group, don't strip prefix
exten => s,23,NoOp(Returning there are no members left in the hunt group to ring)

exten => s,30,SetVar(HuntMember=HuntMember${HuntLoop})
exten => s,31,GotoIf($[$[${CALLTRACE_HUNT} != "" ] & $["${RingGroupMethod}" = "hunt" ]]?32:35 )  ; Set CAll Trace for Hunt member we are going to call
        exten => s,32,Cut(CT_EXTEN=ARG3,,$[${HuntLoop} + 1])
        exten => s,33,DBput(CALLTRACE/${CT_EXTEN}=${CALLTRACE_HUNT})
        exten => s,34,Goto(s,42)

exten => s,35,GotoIf($[$[${CALLTRACE_HUNT} != "" ] & $["${RingGroupMethod}" = "memoryhunt" ]]?36:50 )  ;Set Call Trace for each hunt member we are going to call "Memory groups have multiple members to set CALL TRACE For hence the loop
        exten => s,36,SetVar(CTLoop=0)
        exten => s,37,GotoIf($[${CTLoop} > ${HuntLoop}]?42 )  ; if this is from rg-group, don't strip prefix
        exten => s,38,Cut(CT_EXTEN=ARG3,,$[${CTLoop} + 1])
        exten => s,39,DBput(CALLTRACE/${CT_EXTEN}=${CALLTRACE_HUNT})
        exten => s,40,SetVar(CTLoop=$[1 + ${CTLoop}])
        exten => s,41,Goto(s,37)
exten => s,42,Dial(${${HuntMember}}${ds} ) ; dialparties will set the priority to 20 if $ds is not null and its a hunt group
exten => s,43,SetVar(HuntLoop=$[1 + ${HuntLoop}])
exten => s,44,SetVar(HuntMembers=$[${HuntMembers} - 1])
exten => s,45,Goto(s,22)
exten => s,50,DBdel(CALLTRACE/${CT_EXTEN})
exten => s,51,Goto(s,42)


;exten => s,1,GotoIf($[ "${MACRO_CONTEXT}" = "macro-rg-group" ]?4:2)  ; if this is from rg-group, don't strip prefix
;exten => s,2,GotoIf($[${CALLERIDNAME:0:${LEN(${RGPREFIX})}} != ${RGPREFIX}]?4:3)  ; check for ring-group prefix
;exten => s,3,SetCIDName(${CALLERIDNAME:${LEN(${RGPREFIX})}}) ; strip off prefix
;exten => s,4,AGI,dialparties.agi
;exten => s,5,NoOp(Returned from dialparties with no extensions to call)
;exten => s,6,SetVar(DIALSTATUS=BUSY)
;exten => s,10,Dial(${ds})                               ; dialparties will set the priority to 10 if $ds is not null

; Ring an extension, if the extension is busy or there is no answer send it
; to voicemail
; ARGS: $VMBOX, $EXT
[macro-exten-vm]
exten => s,1,Macro(user-callerid)
exten => s,2,Setvar(FROMCONTEXT=exten-vm)
exten => s,3,Macro(record-enable,${ARG2},IN)
exten => s,4,Macro(dial,${RINGTIMER},${DIAL_OPTIONS},${ARG2})
exten => s,5,GotoIf($[${CHANNEL:0:5} = Local]?s-${DIALSTATUS},1) ; if the channel is Local, then do not go to voicemail.  This is primarily to avoid vm for call-forwarded extensions in ring groups
exten => s,6,GotoIf($[${ARG1} = novm]?s-${DIALSTATUS},1) ; no voicemail in use for this extension
exten => s,7,NoOp(Sending to Voicemail box ${ARG2})
exten => s,8,Macro(vm,${ARG1},${DIALSTATUS})
exten => s-BUSY,1,NoOp(Extension is reporting BUSY and has no Voicemail)
exten => s-BUSY,2,Busy()
exten => s-BUSY,3,Wait(60)
exten => s-BUSY,4,NoOp()
exten => _s-.,1,Congestion()

[macro-vm]
exten => s,1,Macro(user-callerid)
exten => s,2,Goto(s-${ARG2},1)
exten => s-BUSY,1,Voicemail(b${ARG1})   ; Voicemail Busy message
exten => s-BUSY,2,Hangup()
exten => _s-.,1,Voicemail(u${ARG1})     ; Voicemail Unavailable message
exten => _s-.,2,Hangup()
exten => o,1,Background(one-moment-please)      ; 0 during vm message will hangup
exten => o,2,GotoIf($["foo${FROM_DID}" = "foo"]?from-pstn,s,1:from-pstn,${FROM_DID},1)
exten => a,1,VoiceMailMain(${ARG1})
exten => a,2,Hangup

; For some reason, if I don't run setCIDname, CALLERIDNAME will be blank in my AGI
; ARGS: none
[macro-fixcid]
exten => s,1,SetCIDName(${CALLERIDNAME})

; Ring groups of phones
; ARGS: comma separated extension list
; 1 - Ring Group Strategy
; 2 - ringtimer
; 3 - prefix
; 4 - extension list
[macro-rg-group]
exten => s,1,Macro(user-callerid)
exten => s,2,GotoIf($[${CALLERIDNAME:0:${LEN(${RGPREFIX})}} != ${RGPREFIX}]?4:3)  ; check for old prefix
exten => s,3,SetCIDName(${CALLERIDNAME:${LEN(${RGPREFIX})}}) ; strip off old prefix
exten => s,4,Setvar(RGPREFIX=${ARG3})  ; set new prefix
exten => s,5,SetCIDName(${RGPREFIX}${CALLERIDNAME})  ; add prefix to callerid name
exten => s,6,Setvar(RecordMethod=Group)  ; set new prefix
exten => s,7,Macro(record-enable,${MACRO_EXTEN},${RecordMethod})
exten => s,8,SetVar(RingGroupMethod=${ARG1})     ;
exten => s,9,Macro(dial,${ARG2},${DIAL_OPTIONS},${ARG4})
exten => s,10,SetVar(RingGroupMethod='')     ;


;
; Outgoing channel(s) are busy ... inform the client
;
[macro-outisbusy]
exten => s,1,Playback(all-circuits-busy-now)
exten => s,2,Playback(pls-try-call-later)
exten => s,3,Macro(hangupcall)

; What to do on hangup.
[macro-hangupcall]
exten => s,1,ResetCDR(w)
exten => s,2,NoCDR()
exten => s,3,Wait(5)
exten => s,4,Hangup

[macro-faxreceive]
exten => s,1,SetVar(FAXFILE=/var/spool/asterisk/fax/${UNIQUEID}.tif)
exten => s,2,SetVar(EMAILADDR=${FAX_RX_EMAIL})
exten => s,3,rxfax(${FAXFILE})
exten => s,103,SetVar(EMAILADDR=${FAX_RX_EMAIL})
exten => s,104,Goto(3)

; dialout and strip the prefix
[macro-dialout]
exten => s,1,Macro(user-callerid)
exten => s,2,GotoIf($[foo${ECID${CALLERIDNUM}} = foo]?5) 	;check for CID override for exten
exten => s,3,SetCallerID(${ECID${CALLERIDNUM}})
exten => s,4,Goto(7)
exten => s,5,GotoIf($[foo${OUTCID_${ARG1}} = foo]?7) 		;check for CID override for trunk
exten => s,6,SetCallerID(${OUTCID_${ARG1}})
exten => s,7,SetVar(length=${LEN(${DIAL_OUT_${ARG1}})})
exten => s,8,Dial(${OUT_${ARG1}}/${ARG2:${length}})
exten => s,9,Congestion
exten => s,109,Macro(outisbusy)


; dialout using default OUT trunk - no prefix
[macro-dialout-default]
exten => s,1,Macro(user-callerid)
exten => s,2,Macro(record-enable,${CALLERIDNUM},OUT)
exten => s,3,Macro(outbound-callerid,${ARG1})
exten => s,4,Dial(${OUT}/${ARG1})
exten => s,5,Congestion
exten => s,105,Macro(outisbusy)

; dialout using a trunk, using pattern matching (don't strip any prefix)
; arg1 = trunk number, arg2 = number, arg3 = route password
[macro-dialout-trunk]
exten => s,1,GotoIf($[foo${ARG3} = foo]?3:2))	; arg3 is pattern password
exten => s,2,Authenticate(${ARG3})
exten => s,3,Macro(user-callerid)
exten => s,4,Macro(record-enable,${CALLERIDNUM},OUT)
exten => s,5,Macro(outbound-callerid,${ARG1})
exten => s,6,SetGroup(OUT_${ARG1})
exten => s,7,CheckGroup(${OUTMAXCHANS_${ARG1}})
; if we've used up the max channels, continue at (n+101)
exten => s,8,SetVar(DIAL_NUMBER=${ARG2})
exten => s,9,SetVar(DIAL_TRUNK=${ARG1})
exten => s,10,AGI(fixlocalprefix) ; this sets DIAL_NUMBER to the proper dial string for this trunk
exten => s,11,SetVar(OUTNUM=${OUTPREFIX_${ARG1}}${DIAL_NUMBER})  ; OUTNUM is the final dial number
exten => s,12,Cut(custom=OUT_${ARG1},:,1)  ; Custom trunks are prefixed with "AMP:"
exten => s,13,GotoIf($[${custom} = AMP]?16)
exten => s,14,Dial(${OUT_${ARG1}}/${OUTNUM})  ; Regular Trunk Dial
exten => s,15,Goto(s-${DIALSTATUS},1)

; This is a custom trunk.  Substitute $OUTNUM$ with the actual number and rebuild the dialstring
; example trunks: "AMP:CAPI/XXXXXXXX:b$OUTNUM$,30,r", "AMP:OH323/$OUTNUM$@XX.XX.XX.XX:XXXX"
exten => s,16,Cut(pre_num=OUT_${ARG1},$,1)
exten => s,17,Cut(the_num=OUT_${ARG1},$,2)  ; this is where we expect to find string OUTNUM
exten => s,18,Cut(post_num=OUT_${ARG1},$,3)
exten => s,19,GotoIf($[${the_num} = OUTNUM]?20:21) ; if we didn't find "OUTNUM", then skip to Dial
exten => s,20,SetVar(the_num=${OUTNUM}) ; replace "OUTNUM" with the actual number to dial
exten => s,21,Dial(${pre_num:4}${the_num}${post_num})
exten => s,22,Goto(s-${DIALSTATUS},1)

exten => s,108,Noop(max channels used up)
exten => s-BUSY,1,NoOp(Trunk is reporting BUSY)
exten => s-BUSY,2,Busy()
exten => s-BUSY,3,Wait(60)
exten => s-BUSY,4,NoOp()

exten => _s-.,1,NoOp(Dial failed due to ${DIALSTATUS})

; Adds a dynamic agent/member to a Queue
; Prompts for call-back number - in not entered, uses CIDNum
[macro-agent-add]
exten => s,1,Wait(1)
exten => s,2,Macro(user-callerid)
exten => s,3,Read(CALLBACKNUM,agent-user)  	; get callback number from user
exten => s,4,GotoIf($[foo${CALLBACKNUM} = foo]?5:7))	; if user just pressed # or timed out, use cidnum
exten => s,5,SetVar(CALLBACKNUM=${CALLERIDNUM})
exten => s,6,GotoIf($[foo${CALLBACKNUM} = foo]?2))	; if still no number, start over
exten => s,7,GotoIf($[foo${ARG2} = foo]?9:8))	; arg2 is queue password
exten => s,8,Authenticate(${ARG2})
exten => s,9,AddQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal)	; using chan_local allows us to have agents over trunks
exten => s,10,Wait(1)
exten => s,11,Playback(agent-loginok)
exten => s,12,Hangup()

; Removes a dynamic agent/member from a Queue
; Prompts for call-back number - in not entered, uses CIDNum
[macro-agent-del]
exten => s,1,Wait(1)
exten => s,2,Macro(user-callerid)
exten => s,3,Read(CALLBACKNUM,agent-user)  	; get callback number from user
exten => s,4,GotoIf($[foo${CALLBACKNUM} = foo]?5:7))	; if user just pressed # or timed out, use cidnum
exten => s,5,SetVar(CALLBACKNUM=${CALLERIDNUM})
exten => s,6,GotoIf($[foo${CALLBACKNUM} = foo]?2))	; if still no number, start over
exten => s,7,RemoveQueueMember(${ARG1}|Local/${CALLBACKNUM}@from-internal)
exten => s,8,Wait(1)
exten => s,9,Playback(agent-loggedoff)
exten => s,10,Hangup()

; arg1 = trunk number, arg2 = number
[macro-dialout-enum]
exten => s,1,Macro(user-callerid)
exten => s,2,Macro(record-enable,${CALLERIDNUM},OUT)
exten => s,3,Macro(outbound-callerid,${ARG1})
exten => s,4,SetGroup(OUT_${ARG1})
exten => s,5,CheckGroup(${OUTMAXCHANS_${ARG1}})		; if we've used up the max channels, continue at (n+101)
exten => s,6,SetVar(DIAL_NUMBER=${ARG2})
exten => s,7,SetVar(DIAL_TRUNK=${ARG1})
exten => s,8,AGI(fixlocalprefix) 						; this sets DIAL_NUMBER to the proper dial string for this trunk
exten => s,9,EnumLookup(${DIAL_NUMBER})
exten => s,10,GotoIf($[$[${ENUM:0:3} = SIP] | $[${ENUM:0:3} = IAX]]?11:63)
exten => s,11,Dial(${ENUM})
exten => s,12,Goto(s-${DIALSTATUS},1)
; if dial fails (ie, all channels are busy), continue at 116 (n+101)

; exit points for macro
exten => s,63,NoOp(EnumLookup failed)
exten => s,106,NoOp(max channels used up)

exten => s-BUSY,1,NoOp(Trunk is reporting BUSY)
exten => s-BUSY,2,Busy()
exten => s-BUSY,3,Wait(60)
exten => s-BUSY,4,NoOp()

exten => _s-.,1,NoOp(Dial failed due to ${DIALSTATUS})

[macro-record-enable]
exten => s,1,GotoIf(${LEN(${BLINDTRANSFER})} > 0?2:4)
exten => s,2,ResetCDR(w)
exten => s,3,StopMonitor()
exten => s,4,AGI(recordingcheck,${TIMESTAMP},${UNIQUEID})
exten => s,5,Noop(No recording needed) 
exten => s,999,Monitor(wav49,${CALLFILENAME}, mb)

;exten => s,3,BackGround(for-quality-purposes)
;exten => s,4,BackGround(this-call-may-be)
;exten => s,5,BackGround(recorded)

; This macro is for dev purposes and just dumps channel/app variables.  Useful when designing new contexts. 
[macro-dumpvars]
exten => s,1,Noop(ACCOUNTCODE=${ACCOUNTCODE})
exten => s,2,Noop(ANSWEREDTIME=${ANSWEREDTIME})
exten => s,3,Noop(BLINDTRANSFER=${BLINDTRANSFER})
exten => s,4,Noop(CALLERID=${CALLERID})
exten => s,5,Noop(CALLERIDNAME=${CALLERIDNAME})
exten => s,6,Noop(CALLERIDNUM=${CALLERIDNUM})
exten => s,7,Noop(CALLINGPRES=${CALLINGPRES})
exten => s,8,Noop(CHANNEL=${CHANNEL})
exten => s,9,Noop(CONTEXT=${CONTEXT})
exten => s,10,Noop(DATETIME=${DATETIME})
exten => s,11,Noop(DIALEDPEERNAME=${DIALEDPEERNAME})
exten => s,12,Noop(DIALEDPEERNUMBER=${DIALEDPEERNUMBER})
exten => s,13,Noop(DIALEDTIME=${DIALEDTIME})
exten => s,14,Noop(DIALSTATUS=${DIALSTATUS})
exten => s,15,Noop(DNID=${DNID})
exten => s,16,Noop(EPOCH=${EPOCH})
exten => s,17,Noop(EXTEN=${EXTEN})
exten => s,18,Noop(HANGUPCAUSE=${HANGUPCAUSE})
exten => s,19,Noop(INVALID_EXTEN=${INVALID_EXTEN})
exten => s,20,Noop(LANGUAGE=${LANGUAGE})
exten => s,21,Noop(MEETMESECS=${MEETMESECS})
exten => s,22,Noop(PRIORITY=${PRIORITY})
exten => s,23,Noop(RDNIS=${RDNIS})
exten => s,24,Noop(SIPDOMAIN=${SIPDOMAIN})
exten => s,25,Noop(SIP_CODEC=${SIP_CODEC})
exten => s,26,Noop(SIPCALLID=${SIPCALLID})
exten => s,27,Noop(SIPUSERAGENT=${SIPUSERAGENT})
exten => s,28,Noop(TIMESTAMP=${TIMESTAMP})
exten => s,29,Noop(TXTCIDNAME=${TXTCIDNAME})
exten => s,30,Noop(UNIQUEID=${UNIQUEID})
exten => s,31,Noop(TOUCH_MONITOR=${TOUCH_MONITOR})
exten => s,32,Noop(MACRO_CONTEXT=${MACRO_CONTEXT})
exten => s,33,Noop(MACRO_EXTEN=${MACRO_EXTEN})
exten => s,34,Noop(MACRO_PRIORITY=${MACRO_PRIORITY})

[macro-user-logon]
; check device type
exten => s,1,DBget(DEVICETYPE=DEVICE/${CALLERIDNUM}/type)
exten => s,2,GotoIf($[${DEVICETYPE} = fixed]?s-FIXED,1)
; get user's extension
exten => s,3,SetVar(AMPUSER=${ARG1})
exten => s,4,GotoIf($[foo${AMPUSER} = foo]?5:9)
exten => s,5,BackGround(please-enter-your)
exten => s,6,Playback(extension)
exten => s,7,Read(AMPUSER,then-press-pound)
; get user's password and authenticate
exten => s,8,Wait(1)
exten => s,9,DBget(AMPUSERPASS=AMPUSER/${AMPUSER}/password)
exten => s,10,GotoIf($[${LEN(${AMPUSERPASS})} = 0]?s-NOPASSWORD,1)
; do not continue if the user has already logged onto this device
exten => s,11,DBget(DEVICEUSER=DEVICE/${CALLERIDNUM}/user)
exten => s,12,GotoIf($[${DEVICEUSER} = ${AMPUSER}]?s-ALREADYLOGGEDON,1)
exten => s,13,Authenticate(${AMPUSERPASS})
; devices can only be mapped to one user - loggoff anyone else who is here
exten => s,14,Macro(user-logoff)
; map user to device
exten => s,15,DBget(AMPUSERDEVICES=AMPUSER/${AMPUSER}/device)
exten => s,16,GotoIf($[${LEN(${AMPUSERDEVICES})} = 0]?18) 
exten => s,17,SetVar(AMPUSERDEVICES=${AMPUSERDEVICES}&)
exten => s,18,SetVar(AMPUSERDEVICES=${AMPUSERDEVICES}${CALLERIDNUM})
exten => s,19,DBPut(AMPUSER/${AMPUSER}/device=${AMPUSERDEVICES})
; map device to user
exten => s,20,DBPut(DEVICE/${CALLERIDNUM}/user=${AMPUSER})
; create symlink from dummy device mailbox to user's mailbox
exten => s,21,System(/bin/ln -s /var/spool/asterisk/voicemail/default/${AMPUSER}/ /var/spool/asterisk/voicemail/device/${CALLERIDNUM})

exten => s-FIXED,1,NoOp(Device is FIXED and cannot be logged into)
exten => s-FIXED,2,Playback(ha/phone)
exten => s-FIXED,3,SayDigits(${CALLERIDNUM})
exten => s-FIXED,4,Playback(is-curntly-unavail)
exten => s-FIXED,5,Playback(vm-goodbye)
exten => s-FIXED,6,Hangup ;TODO should play msg indicated device cannot be logged into 

exten => s-ALREADYLOGGEDON,1,NoOp(This device has already been logged into by this user)
exten => s-ALREADYLOGGEDON,2,Playback(vm-goodbye)
exten => s-ALREADYLOGGEDON,3,Hangup ;TODO should play msg indicated device is already logged into 

exten => s-NOPASSWORD,1,NoOp(This extension does not exist or no password is set)
exten => s-NOPASSWORD,2,Playback(an-error-has-occured)
exten => s-NOPASSWORD,3,Playback(vm-goodbye)
exten => s-NOPASSWORD,4,Hangup ;TODO should play msg indicated device is already logged into 

[macro-user-logoff]
; check device type
exten => s,1,DBget(DEVICETYPE=DEVICE/${CALLERIDNUM}/type)
exten => s,2,GotoIf($[${DEVICETYPE} = fixed]?s-FIXED,1)
; remove entry from user's DEVICE key
; delete the symlink to user's voicemail box
exten => s,3,System(rm -f /var/spool/asterisk/voicemail/device/${CALLERIDNUM})
exten => s,4,DBget(DEVAMPUSER=DEVICE/${CALLERIDNUM}/user)
exten => s,5,DBget(AMPUSERDEVICES=AMPUSER/${DEVAMPUSER}/device)
exten => s,6,AGI(list-item-remove.php,${AMPUSERDEVICES},${CALLERIDNUM},AMPUSERDEVICES,&)
; reset user -> device mapping
; users can log onto multiple devices, need to just remove device from value
exten => s,7,DBput(AMPUSER/${DEVAMPUSER}/device=${AMPUSERDEVICES})
; reset device -> user mapping
exten => s,8,DBput(DEVICE/${CALLERIDNUM}/user=none)
exten => s,9,Playback(vm-goodbye)

exten => s-FIXED,1,NoOp(Device is FIXED and cannot be logged out of)
exten => s-FIXED,2,Playback(an-error-has-occured)
exten => s-FIXED,3,Playback(vm-goodbye)
exten => s-FIXED,4,Hangup ;TODO should play msg indicated device cannot be logged into 

;sets the callerid of the device to that of the logged in user
[macro-user-callerid]
exten => s,1,DBget(AMPUSER=DEVICE/${CALLERIDNUM}/user)
exten => s,2,DBget(AMPUSERCIDNAME=AMPUSER/${AMPUSER}/cidname)
exten => s,3,GotoIf($["foo${AMPUSERCIDNAME}" = "foo"]?5) 
exten => s,4,SetCallerID("${AMPUSERCIDNAME}" <${AMPUSER}>)
exten => s,5,NoOp(Using CallerID ${CALLERID})

; overrides callerid out trunks
; arg1 is trunk
; macro-user-callerid should be called _before_ using this macro
[macro-outbound-callerid]
exten => s,1,DBget(USEROUTCID=AMPUSER/${CALLERIDNUM}/outboundcid)
exten => s,2,GotoIf($["foo${OUTCID_${ARG1}:1:2}" = "foo"]?4)  ;check for CID override for trunk
exten => s,3,SetCallerID(${OUTCID_${ARG1}})
exten => s,4,GotoIf($["foo${USEROUTCID:1:2}" = "foo"]?6) ; check CID override for extension
exten => s,5,SetCallerID(${USEROUTCID})
exten => s,6,NoOp(CallerID set to ${CALLERID})



; ############################################################################
; Applications [app]
; ############################################################################
;
[app-directory]
;DIR-CONTEXT set in Digital Receptionist
exten => #,1,Wait(1)
exten => #,2,AGI(directory,${DIR-CONTEXT},ext-local,${DIRECTORY:0:1}${DIRECTORY_OPTS}o)
exten => #,3,Playback(vm-goodbye)
exten => #,4,Hangup
; *411 will access the entire directory (not just a single context)
exten => *411,1,Answer
exten => *411,2,Wait(1)
exten => *411,3,AGI(directory,general,ext-local,${DIRECTORY:0:1}${DIRECTORY_OPTS})
exten => *411,4,Playback(vm-goodbye)
exten => *411,5,Hangup
exten => h,1,Hangup
exten => o,1,GotoIf($["foo${FROM_DID}" = "foo"]?from-pstn,s,1:from-pstn,${FROM_DID},1)

[app-dnd]
exten => *78,1,Answer
exten => *78,2,Wait(1)
exten => *78,3,Macro(user-callerid)
exten => *78,4,DBput(DND/${CALLERIDNUM}=YES)
exten => *78,5,Playback(do-not-disturb)
exten => *78,6,Playback(activated)
exten => *78,7,Macro(hangupcall)
exten => *79,1,Answer
exten => *79,2,Wait(1)
exten => *79,3,Macro(user-callerid)
exten => *79,4,DBdel(DND/${CALLERIDNUM})
exten => *79,5,Playback(do-not-disturb)
exten => *79,6,Playback(de-activated)
exten => *79,7,Macro(hangupcall)

[app-messagecenter]
exten => *98,1,Answer
exten => *98,2,Wait(1)
exten => *98,3,VoiceMailMain(default)
exten => *98,4,Macro(hangupcall)
exten => _*98X.,1,Answer			; can dial *98<exten> to skip 'mailbox' prompt.  Useful for speedial.
exten => _*98X.,2,Wait(1)
exten => _*98X.,3,VoiceMailMain(${EXTEN:3}@default)
exten => _*98X.,4,Macro(hangupcall)
exten => *97,1,Answer
exten => *97,2,Wait(1)
exten => *97,3,Macro(user-callerid)
exten => *97,4,VoicemailMain(${CALLERIDNUM}@default)
exten => *97,5,Macro(hangupcall)

[app-callwaiting]
exten => *70,1,Answer
exten => *70,2,Wait(1)
exten => *70,3,Macro(user-callerid)
exten => *70,4,DBput(CW/${CALLERIDNUM}=ENABLED)
exten => *70,5,Playback(call-waiting)
exten => *70,6,Playback(activated)
exten => *70,7,Macro(hangupcall)
exten => *71,1,Answer
exten => *71,2,Wait(1)
exten => *71,3,Macro(user-callerid)
exten => *71,4,DBdel(CW/${CALLERIDNUM})
exten => *71,5,Playback(call-waiting)
exten => *71,6,Playback(de-activated)
exten => *71,7,Macro(hangupcall)

[app-callforward]
; dialed call forward app - forwards calling extension
exten => _*72.,1,Macro(user-callerid)
exten => _*72.,2,DBput(CF/${CALLERIDNUM}=${EXTEN:3})
exten => _*72.,3,Answer
exten => _*72.,4,Wait(1)
exten => _*72.,5,Playback(call-fwd-unconditional)
exten => _*72.,6,Playback(for)
exten => _*72.,7,Playback(extension)
exten => _*72.,8,SayDigits(${CALLERIDNUM})
exten => _*72.,9,Playback(is-set-to)
exten => _*72.,10,SayDigits(${EXTEN:3})
exten => _*72.,11,Macro(hangupcall)
; prompting call forward app - forwards entered extension
exten => *72,1,Answer
exten => *72,2,Wait(1)
exten => *72,3,BackGround(please-enter-your)
exten => *72,4,Playback(extension)
exten => *72,5,Read(fromext,then-press-pound)
exten => *72,6,Wait(1)
exten => *72,7,BackGround(ent-target-attendant)
exten => *72,8,Read(toext,then-press-pound)
exten => *72,9,Wait(1)
exten => *72,10,DBput(CF/${fromext}=${toext})
exten => *72,11,Playback(call-fwd-unconditional)
exten => *72,12,Playback(for)
exten => *72,13,Playback(extension)
exten => *72,14,SayDigits(${fromext})
exten => *72,15,Playback(is-set-to)
exten => *72,16,SayDigits(${toext})
exten => *72,17,Macro(hangupcall)
; cancels dialed extension call forward
exten => _*73.,1,DBdel(CF/${EXTEN:3})
exten => _*73.,2,Answer
exten => _*73.,3,Wait(1)
exten => _*73.,4,SayDigits(${EXTEN:3})
exten => _*73.,5,Playback(call-fwd-cancelled)
exten => _*73.,6,Macro(hangupcall)
; cancels call forward for calling extension
exten => *73,1,Macro(user-callerid)
exten => *73,2,DBdel(CF/${CALLERIDNUM})
exten => *73,3,Answer
exten => *73,4,Wait(1)
exten => *73,5,Playback(call-fwd-cancelled)
exten => *73,6,Macro(hangupcall)
; dialed call forward on busy app - forwards calling extension when busy
exten => _*90.,1,Macro(user-callerid)
exten => _*90.,2,DBput(CFB/${CALLERIDNUM}=${EXTEN:3})
exten => _*90.,3,Answer
exten => _*90.,4,Wait(1)
exten => _*90.,5,Playback(call-fwd-on-busy)
exten => _*90.,6,Playback(for)
exten => _*90.,7,Playback(extension)
exten => _*90.,8,SayDigits(${CALLERIDNUM})
exten => _*90.,9,Playback(is-set-to)
exten => _*90.,10,SayDigits(${EXTEN:3})
exten => _*90.,11,Macro(hangupcall)
; cancels call forward on busy for calling extension
exten => *91,1,Macro(user-callerid)
exten => *91,2,DBdel(CFB/${CALLERIDNUM})
exten => *91,3,Answer
exten => *91,4,Wait(1)
exten => *91,5,Playback(call-fwd-on-busy)
exten => *91,6,Playback(de-activated)
exten => *91,7,Macro(hangupcall)
exten => h,1,Hangup

[app-calltrace]
; We can't have our timeouts or dial digits collide with other applications
; or extensions, so we build the app in pieces
exten => *69,1,Goto(app-calltrace-perform,s,1)

[app-calltrace-perform]
exten => s,1,Macro(user-callerid)
exten => s,2,Answer
exten => s,3,Wait(1)
exten => s,4,Background(info-about-last-call)
exten => s,5,Background(telephone-number)
exten => s,6,Dbget(lastcaller=CALLTRACE/${CALLERIDNUM})
exten => s,7,GotoIf($[${lastcaller}]?8:14)
exten => s,8,SayDigits(${lastcaller})
exten => s,9,DigitTimeout(3)
exten => s,10,ResponseTimeout(7)
exten => s,11,Background(to-call-this-number)
exten => s,12,Background(press-1)
exten => s,13,Goto(16)
exten => s,14,Playback(from-unknown-caller)
exten => s,15,Macro(hangupcall)
exten => s,16,NoOp
exten => 1,1,Goto(from-internal,${lastcaller},1);
exten => i,1,Playback(vm-goodbye)
exten => i,2,Macro(hangupcall)
exten => t,1,Playback(vm-goodbye)
exten => t,2,Macro(hangupcall)

[app-userlogonoff]
exten => *11,1,Macro(user-logon)
exten => *11,2,Hangup()
exten => _*11.,1,Macro(user-logon,${EXTEN:3})
exten => _*11.,2,Hangup()
exten => *12,1,Macro(user-logoff)
exten => *12,2,Hangup()

; ############################################################################
; Inbound Contexts [from]
; ############################################################################

[from-sip-external]

;give external sip users congestion and hangup
exten => _.,1,AbsoluteTimeout(15)
exten => _.,2,Congestion 
exten => _.,3,Hangup

[from-internal]
;allow phones to use applications
include => app-userlogonoff
include => app-directory
include => app-dnd
include => app-callforward
include => app-callwaiting
include => app-messagecenter
include => app-calltrace
include => parkedcalls
include => from-internal-custom
;allow phones to dial other extensions
include => ext-fax
include => ext-local
include => ext-group
include => ext-queues
include => ext-zapbarge
include => ext-meetme
include => ext-record
include => ext-test
;allow phones to access trunks
include => outbound-allroutes
exten => s,1,Macro(hangupcall)
exten => h,1,Macro(hangupcall)

; ############################################################################
; Extension Contexts [ext]
; ############################################################################

[ext-zapbarge]
exten => 888,1,Macro(user-callerid)
exten => 888,2,SetGroup(${CALLERIDNUM})
exten => 888,3,Answer
exten => 888,4,Wait(1)
exten => 888,5,ZapBarge
exten => 888,6,Hangup

[ext-meetme]
exten => _8X,1,Macro(user-callerid)
exten => _8X,2,Answer
exten => _8X,3,Wait(1)
exten => _8X,4,GotoIf($[${CALLERIDNUM} = ${EXTEN:1}]?6:5)
exten => _8X,5,MeetMe(${EXTEN}|sM)
exten => _8X,6,MeetMe(${EXTEN}|asM)

exten => _8XX,1,Macro(user-callerid)
exten => _8XX,2,Answer
exten => _8XX,3,Wait(1)
exten => _8XX,4,GotoIf($[${CALLERIDNUM} = ${EXTEN:1}]?6:5)
exten => _8XX,5,MeetMe(${EXTEN}|sM)
exten => _8XX,6,MeetMe(${EXTEN}|asM)

exten => _8XXX,1,Macro(user-callerid)
exten => _8XXX,2,Answer
exten => _8XXX,3,Wait(1)
exten => _8XXX,4,GotoIf($[${CALLERIDNUM} = ${EXTEN:1}]?6:5)
exten => _8XXX,5,MeetMe(${EXTEN}|sM)
exten => _8XXX,6,MeetMe(${EXTEN}|asM)

exten => _8XXXX,1,Macro(user-callerid)
exten => _8XXXX,2,Answer
exten => _8XXXX,3,Wait(1)
exten => _8XXXX,4,GotoIf($[${CALLERIDNUM} = ${EXTEN:1}]?6:5)
exten => _8XXXX,5,MeetMe(${EXTEN}|sM)
exten => _8XXXX,6,MeetMe(${EXTEN}|asM)


[ext-fax]
exten => s,1,Answer
exten => s,2,Goto(in_fax,1)
exten => in_fax,1,GotoIf($[${FAX_RX} = system]?2:analog_fax,1)
exten => in_fax,2,Macro(faxreceive)
exten => in_fax,3,system(tiff2ps -2eaz -w 8.5 -h 11 ${FAXFILE} | ps2pdf - ${FAXFILE}.pdf)
exten => in_fax,4,system(mime-construct --to ${EMAILADDR} --subject "Fax from ${CALLERIDNUM} ${CALLERIDNAME}" --attachment ${CALLERIDNUM}.pdf --type application/pdf --file ${FAXFILE}.pdf)
exten => in_fax,5,system(rm ${FAXFILE} ${FAXFILE}.pdf)
exten => in_fax,6,Hangup
exten => analog_fax,1,GotoIf($[${FAX_RX} = disabled]?3:2)  ;if fax is disabled, just hang up
exten => analog_fax,2,DBGet(DIAL=DEVICE/${FAX_RX}/dial);
exten => analog_fax,3,Dial(${DIAL},20,d)
exten => analog_fax,4,Hangup
;exten => out_fax,1,wait(7)
exten => out_fax,1,txfax(${TXFAX_NAME}|caller)
exten => out_fax,2,Hangup
exten => h,1,Hangup()

[ext-record]
exten => *77,1,Macro(user-callerid)
exten => *77,2,Wait(2)
exten => *77,3,Record(${CALLERIDNUM}ivrrecording:wav) 
exten => *77,4,Wait(2)
exten => *77,5,Hangup
exten => *99,1,Macro(user-callerid)
exten => *99,2,Playback(${CALLERIDNUM}ivrrecording) 
exten => *99,3,Wait(2) 
exten => *99,4,Hangup 

;this is where parked calls go if they time-out.  Should probably re-ring
[default]
include => ext-local
exten => s,1,Playback(vm-goodbye)
exten => s,2,Macro(hangupcall)

[ext-test]
exten => 7777,1,Goto(from-pstn,s,1)
exten => 666,1,Goto(ext-fax,in_fax,1)
exten => h,1,Macro(hangupcall)

#4

Here is the from-pstn-timecheck that is an include to that file:

[from-pstn-timecheck]
exten => _.,1,Goto(s,1)		; catch-all matching for calls that have DID info (if a DID route hasn't matched them)
exten => s,1,GotoIf($[${IN_OVERRIDE} = forcereghours]?from-pstn-reghours,s,1:)
exten => s,2,GotoIf($[${IN_OVERRIDE} = forceafthours]?from-pstn-afthours,s,1:)
exten => s,3,GotoIfTime(${REGTIME}|${REGDAYS}|*|*?from-pstn-reghours,s,1:)
exten => s,4,Goto(from-pstn-afthours,s,1)

And since I’m forcing regular hours for now:

[from-pstn-reghours]
exten => s,1,GotoIf($[${FAX_RX} = disabled]?from-pstn-reghours-nofax,s,1:2)	; if fax detection is disabled, then jump to from-pstn-nofax - else continue
exten => s,2,Answer	
exten => s,3,Wait(1)
exten => s,4,SetVar(intype=${INCOMING})
exten => s,5,Cut(intype=intype,-,1) 
exten => s,6,GotoIf($[${intype} = EXT]?7:9)		; If INCOMING starts with EXT, then assume its an extension
exten => s,7,Wait(3) 							;wait 3 more second to make sure this isn't a fax before dialing someone
exten => s,8,Goto(ext-local,${INCOMING:4},1)
exten => s,9,GotoIf($[${intype} = GRP]?10:12) 	; If INCOMING starts with GRP, then assume its a ring group
exten => s,10,Wait(3)
exten => s,11,Goto(ext-group,${INCOMING:4},1)
exten => s,12,GotoIf($[${intype} = QUE]?13:15)
exten => s,13,Wait(3)
exten => s,14,Goto(ext-queues,${INCOMING:4},1)
exten => s,15,Goto(${INCOMING},s,1) 			; not EXT or GR1 - it's an auto attendant
exten => fax,1,Goto(ext-fax,in_fax,1)
exten => h,1,Hangup

Now, 7777 works after I changed the incoming routing to not use system defaults on ‘/’ any call. So, it would seem the extensions.conf is correct and that the problem lies in the system not being able to send an ‘answer call’ to the card. I can look at the panel and it shows ringing, so the system detects the ring, just don’t know what else is not happening to answer it.

And, oddly enough, the system is not seeing caller ID on incoming calls (via the panel). I have the service and it works with my PBX but for some reason Asterisk does not…


#5

ok, you’re using A@H … what do you have set for the destination on your “Incoming Calls” page ?


#6
regular hours: 7:55-17:05            days: mon-fri

Digital Receptionist: Main (have also tried an extension to no avail - main does work when tested with 7777)

after hours

Digital Receptionist: Main

Override Call Settings
No Override (obey the above settings)

Of course I have usurped this in order to get just 7777 to work by changing the INCOMING ROUTING option to not use these settings but to just send to Digital Receptionist: Main. It is the only time that I have been able to listen to the main menu.


#7

Any ideas on this?


#8

Surely someone has an idea on this, any help is appreciated.


#9

Bump…