Impossible pickup calls

Asterisk Asterisk Support
1

Hi!

after a new installation of Asterisk it is impossible to pickup calls.
All users are in the same Callgroup and Pickupgroup.

Pickup is unchanged *8

I found in the logfile when someone try to take a call:

[2013-10-18 12:58:05] NOTICE[2679][C-00000363]: chan_sip.c:25288 handle_request_invite: Call from ‘38’ (10.0.1.139:5060) to extension ‘*813’ rejected because extension not found in context ‘from-internal’.

What is wrong?

Config:
[13]
deny=0.0.0.0/0.0.0.0
secret=xxx
dtmfmode=rfc2833
canreinvite=no
context=from-internal
host=dynamic
trustrpid=yes
sendrpid=no
type=friend
nat=no
port=5060
qualify=yes
qualifyfreq=60
transport=udp
avpf=no
icesupport=no
encryption=no
callgroup=1
pickupgroup=1
allow=alaw
dial=SIP/13
mailbox=13@default
permit=0.0.0.0/0.0.0.0
callerid=abc <13>
callcounter=yes
faxdetect=no
cc_monitor_policy=generic

[38]
deny=0.0.0.0/0.0.0.0
secret=xxx
dtmfmode=rfc2833
canreinvite=no
context=from-internal
host=dynamic
trustrpid=yes
sendrpid=no
type=friend
nat=no
port=5060
qualify=yes
qualifyfreq=60
transport=udp
avpf=no
icesupport=no
encryption=no
callgroup=1
pickupgroup=1
dial=SIP/38
mailbox=38@default
permit=0.0.0.0/0.0.0.0
callerid=xyz <38>
callcounter=yes
faxdetect=no
cc_monitor_policy=generic

2

You don’t have a priority 1 line in extensions.conf, for the from_internal context that matches *813.

3

sorry, that won’t work

4

Are you using freepbx? If so, that is the correct code to pickup calls?

5

Yes it is FreePBX,

*8 is undirected call pickup
** is directed

I also see in this case, *813 is wrong, because it is undirected and should have in this case no extention.

But because of a bug with SNOM 821 there is just this way to pickup a call. In the older Software it works.
We have already checked, with ** and extension it won’t work also. :frowning:

How can I test, how it work and what can I do?

tu

6

Validate the feature code against the dialplan. With: dialplan show *8 and the other code. Also check the output of features show.

7

features show
Builtin Feature Default Current

Pickup *8 *8
Blind Transfer # ##
Attended Transfer *2
One Touch Monitor
Disconnect Call * **
Park Call
One Touch MixMonitor

Dynamic Feature Default Current

apprecord no def *1

Feature Groups:

(none)

Call parking (Parking lot: default)

Parking extension : 70
Parking context : parkedcalls
Parked call extensions: 71-76
Parkingtime : 45000 ms
Comeback to origin : yes
Comeback context : parkedcallstimeout (comebacktoorigin=yes, not used)
Comeback dial time : 30
MusicOnHold class : default
Enabled : Yes

######################
and

dialplan show *8
There is no existence of ‘*8’ context
Command ‘dialplan show *8’ failed.

8

Sorry it must be: dialplan show *8@from-internal

9

dialplan show *8@from-internal
There is no existence of *8@from-internal extension
Command ‘dialplan show *8@from-internal’ failed.