Identify Agent - in Queue

Asterisk Asterisk Support
1

Hi All,

I was trying to implement ACD using Queues concept. I created two agents, 1001 and 1002. The agent login mechanism is AgentCallbackLogin() application. This queue (testqueuestat) works fine but is there a way that I can identify which agent (1001/1002) answered the call. I get the notification in the CLI and in the queue_log. Is there a way that I can bring this into an AGI so that I can maintain this in a MySQL DB?

Regards,

Kurian Thayil.

2

Hi

Do you want this to be a historic store of data or real time ?

either way look at www.asternic.org/stats you may only need the parser and database part but it does what you want I think

3

Hi ianplain,

Thanks for the reply. I am looking for real-time updation. Will check out asternic and let you know. Thanks.

Regards,

Kurian Thayil.