How do I make an IVR choice redirect the call externally

Asterisk Asterisk Support
1

Hi,

I need a simple IVR that connects to a java app on one choice and redirects the call to an external, ordinary telephone number on another.

I have a SIP connection and can receive the call and connect to different java apps depending on IVR choice but I don’t know how to redirect externally.

Here is an extract from my extensions.conf

exten=2793,1,Ringing exten=2793,n,Wait,2 exten=2793,n,Background(welcome) exten=2793,n,WaitExten exten=1,1,Goto(sip-in,app1,1) exten=2,1,***Here I want to call outside*** exten=app1,1,Agi(agi://app1)

How do I complete this simple IVR?

/Ola
Sweden

2

The same way you would handle an outgoing call that was directly dialled.

3

I got a step further but when I’m calling outside from my IVR I get this error message:

handle_response_invite: Received response: “Forbidden”

I can call outside from an IP phone through the asterisk but not redirect an incoming call out again.

Any ideas?

4

At a guess, the service requires that the CLI matches you not the original caller. Most would just overwrite the CLI, but maybe yours is more fussy.

Try overriding the CLI.

5

How did you specify the dial ? also is it using the same carrier as the incoming call.

Try recieving a call and then blind transfering it back to the outside to see if that works.

Ian

6

Incorrectly :blush:

I found the bug. I had entered:
exten=2,1,Dial(SIP/${020777777}@cellip-2312)
instead of:
exten=2,1,Dial(SIP/020777777@cellip-2312)

So, it turned out to be a simple copy/paste bug as usual. Thanks for your help.