Hold and unhold a call

Asterisk Asterisk Support
1

Hi,

I want to hold and unhold a call which agent has received.
For this will request you to share dial plan example.

Scenario:

  1. Call comes into the system.
  2. Call is put in a queue.
  3. Agent in the queue takes the call.
  4. Agent puts the call on hold
  5. Agent takes the call off hold

Regards,
Mamatva.

2

You’re going to need to be more specific as to how you want to do it. Phones themselves can hold/unhold, for example.

3

Actually i want to put call oh hold and unhold it, through php using AMI.
but i dont have any idea how to use parking application.
Can u please help me.