Hold and unhold a call


I want to hold and unhold a call which agent has received.
For this will request you to share dial plan example.


  1. Call comes into the system.
  2. Call is put in a queue.
  3. Agent in the queue takes the call.
  4. Agent puts the call on hold
  5. Agent takes the call off hold


You’re going to need to be more specific as to how you want to do it. Phones themselves can hold/unhold, for example.

Actually i want to put call oh hold and unhold it, through php using AMI.
but i dont have any idea how to use parking application.
Can u please help me.