Hi Guys.
I’ve got asterisk 1.8.28.0 running under Centos 6.5 (yes, I know its old, an upgrade is in the works) and I’ve got a few Grandstream GXP 1405 handsets along with a few Yealink SIP-T19E handsets.
Everything has been working perfectly for about a year, until one day a user said they aren’t getting any incoming calls. I verified it - it goes straight to voicemail (I.e. “The person at extension *** is on the phone”). I’ve captured the asterisk log below.
So far, I’ve done a full factory reset of the phone (several times) and re-provisioned it - no cigar. I’ve enabled auto answer on the handset from the web interface to see if it’ll pick up - nope, still "Person at extension *** is on the phone). The phone call however call out - that functionality works perfectly.
Any insights?
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
-- Executing [102@from-internal:1] Set("SIP/100-00000497", "__RINGTIMER=15") in new stack
-- Executing [102@from-internal:2] Macro("SIP/100-00000497", "exten-vm,102,102,0,0,0") in new stack
-- Executing [s@macro-exten-vm:1] Macro("SIP/100-00000497", "user-callerid,") in new stack
-- Executing [s@macro-user-callerid:1] Set("SIP/100-00000497", "TOUCH_MONITOR=1589331401.242961") in new stack
-- Executing [s@macro-user-callerid:2] Set("SIP/100-00000497", "AMPUSER=100") in new stack
-- Executing [s@macro-user-callerid:3] GotoIf("SIP/100-00000497", "0?report") in new stack
-- Executing [s@macro-user-callerid:4] ExecIf("SIP/100-00000497", "1?Set(REALCALLERIDNUM=100)") in new stack
-- Executing [s@macro-user-callerid:5] Set("SIP/100-00000497", "AMPUSER=100") in new stack
-- Executing [s@macro-user-callerid:6] GotoIf("SIP/100-00000497", "0?limit") in new stack
-- Executing [s@macro-user-callerid:7] Set("SIP/100-00000497", "AMPUSERCIDNAME=Wendy (100)") in new stack
-- Executing [s@macro-user-callerid:8] GotoIf("SIP/100-00000497", "0?report") in new stack
-- Executing [s@macro-user-callerid:9] Set("SIP/100-00000497", "AMPUSERCID=100") in new stack
-- Executing [s@macro-user-callerid:10] Set("SIP/100-00000497", "__DIAL_OPTIONS=tr") in new stack
-- Executing [s@macro-user-callerid:11] Set("SIP/100-00000497", "CALLERID(all)="Wendy (100)" <100>") in new stack
-- Executing [s@macro-user-callerid:12] GotoIf("SIP/100-00000497", "0?limit") in new stack
-- Executing [s@macro-user-callerid:13] ExecIf("SIP/100-00000497", "0?Set(GROUP(concurrency_limit)=100)") in new stack
-- Executing [s@macro-user-callerid:14] GosubIf("SIP/100-00000497", "7?sub-ccss,s,1(macro-exten-vm,102)") in new stack
-- Executing [s@sub-ccss:1] ExecIf("SIP/100-00000497", "0?Return()") in new stack
-- Executing [s@sub-ccss:2] Set("SIP/100-00000497", "CCSS_SETUP=TRUE") in new stack
-- Executing [s@sub-ccss:3] GosubIf("SIP/100-00000497", "7?monitor_config,1(macro-exten-vm,102):monitor_default,1(macro-exten-vm,102)") in new stack
-- Executing [monitor_config@sub-ccss:1] Set("SIP/100-00000497", "CALLCOMPLETION(cc_monitor_policy)=generic") in new stack
-- Executing [monitor_config@sub-ccss:2] GotoIf("SIP/100-00000497", "1?set_monitor") in new stack
-- Goto (sub-ccss,monitor_config,5)
-- Executing [monitor_config@sub-ccss:5] Set("SIP/100-00000497", "CALLCOMPLETION(cc_max_monitors)=") in new stack
-- Executing [monitor_config@sub-ccss:6] Return("SIP/100-00000497", "TRUE") in new stack
-- Executing [s@sub-ccss:4] GosubIf("SIP/100-00000497", "7?agent_config,1():agent_default,1()") in new stack
-- Executing [agent_config@sub-ccss:1] Set("SIP/100-00000497", "CALLCOMPLETION(cc_agent_policy)=generic") in new stack
-- Executing [agent_config@sub-ccss:2] Set("SIP/100-00000497", "CALLCOMPLETION(cc_offer_timer)=30") in new stack
-- Executing [agent_config@sub-ccss:3] Set("SIP/100-00000497", "CALLCOMPLETION(ccbs_available_timer)=") in new stack
-- Executing [agent_config@sub-ccss:4] Set("SIP/100-00000497", "CALLCOMPLETION(ccnr_available_timer)=") in new stack
-- Executing [agent_config@sub-ccss:5] Set("SIP/100-00000497", "CALLCOMPLETION(cc_callback_macro)=ccss-default") in new stack
-- Executing [agent_config@sub-ccss:6] ExecIf("SIP/100-00000497", "1?Set(CALLCOMPLETION(cc_recall_timer)=)") in new stack
-- Executing [agent_config@sub-ccss:7] ExecIf("SIP/100-00000497", "1?Set(CALLCOMPLETION(cc_max_agents)=)") in new stack
-- Executing [agent_config@sub-ccss:8] ExecIf("SIP/100-00000497", "0?Set(CALLCOMPLETION(cc_agent_dialstring)=Local/100_102@from-ccss-)") in new stack
-- Executing [agent_config@sub-ccss:9] Set("SIP/100-00000497", "CALLCOMPLETION(cc_callback_macro)=ccss-default") in new stack
-- Executing [agent_config@sub-ccss:10] Return("SIP/100-00000497", "") in new stack
-- Executing [s@sub-ccss:5] Set("SIP/100-00000497", "DB(AMPUSER/100/ccss/last_number)=102") in new stack
-- Executing [s@sub-ccss:6] Return("SIP/100-00000497", "") in new stack
-- Executing [s@macro-user-callerid:15] ExecIf("SIP/100-00000497", "0?Set(CHANNEL(language)=)") in new stack
-- Executing [s@macro-user-callerid:16] GotoIf("SIP/100-00000497", "0?continue") in new stack
-- Executing [s@macro-user-callerid:17] Set("SIP/100-00000497", "__TTL=64") in new stack
-- Executing [s@macro-user-callerid:18] GotoIf("SIP/100-00000497", "1?continue") in new stack
-- Goto (macro-user-callerid,s,29)
-- Executing [s@macro-user-callerid:29] Set("SIP/100-00000497", "CALLERID(number)=100") in new stack
-- Executing [s@macro-user-callerid:30] Set("SIP/100-00000497", "CALLERID(name)=Wendy (100)") in new stack
-- Executing [s@macro-user-callerid:31] Set("SIP/100-00000497", "CDR(cnum)=100") in new stack
-- Executing [s@macro-user-callerid:32] Set("SIP/100-00000497", "CDR(cnam)=Wendy (100)") in new stack
-- Executing [s@macro-user-callerid:33] Set("SIP/100-00000497", "CHANNEL(language)=en") in new stack
-- Executing [s@macro-exten-vm:2] Set("SIP/100-00000497", "RingGroupMethod=none") in new stack
-- Executing [s@macro-exten-vm:3] Set("SIP/100-00000497", "__EXTTOCALL=102") in new stack
-- Executing [s@macro-exten-vm:4] Set("SIP/100-00000497", "__PICKUPMARK=102") in new stack
-- Executing [s@macro-exten-vm:5] Set("SIP/100-00000497", "RT=15") in new stack
-- Executing [s@macro-exten-vm:6] Gosub("SIP/100-00000497", "sub-record-check,s,1(exten,102,dontcare)") in new stack
-- Executing [s@sub-record-check:1] GotoIf("SIP/100-00000497", "0?initialized") in new stack
-- Executing [s@sub-record-check:2] Set("SIP/100-00000497", "__REC_STATUS=INITIALIZED") in new stack
-- Executing [s@sub-record-check:3] Set("SIP/100-00000497", "NOW=1589331401") in new stack
-- Executing [s@sub-record-check:4] Set("SIP/100-00000497", "__DAY=13") in new stack
-- Executing [s@sub-record-check:5] Set("SIP/100-00000497", "__MONTH=05") in new stack
-- Executing [s@sub-record-check:6] Set("SIP/100-00000497", "__YEAR=2020") in new stack
-- Executing [s@sub-record-check:7] Set("SIP/100-00000497", "__TIMESTR=20200513-125641") in new stack
-- Executing [s@sub-record-check:8] Set("SIP/100-00000497", "__FROMEXTEN=100") in new stack
-- Executing [s@sub-record-check:9] Set("SIP/100-00000497", "__MON_FMT=wav") in new stack
-- Executing [s@sub-record-check:10] NoOp("SIP/100-00000497", "Recordings initialized") in new stack
-- Executing [s@sub-record-check:11] ExecIf("SIP/100-00000497", "0?Set(ARG3=dontcare)") in new stack
-- Executing [s@sub-record-check:12] Set("SIP/100-00000497", "REC_POLICY_MODE_SAVE=") in new stack
-- Executing [s@sub-record-check:13] ExecIf("SIP/100-00000497", "0?Set(REC_STATUS=NO)") in new stack
-- Executing [s@sub-record-check:14] GotoIf("SIP/100-00000497", "5?checkaction") in new stack
-- Goto (sub-record-check,s,17)
-- Executing [s@sub-record-check:17] GotoIf("SIP/100-00000497", "1?sub-record-check,exten,1") in new stack
-- Goto (sub-record-check,exten,1)
-- Executing [exten@sub-record-check:1] NoOp("SIP/100-00000497", "Exten Recording Check between 100 and 102") in new stack
-- Executing [exten@sub-record-check:2] Set("SIP/100-00000497", "CALLTYPE=internal") in new stack
-- Executing [exten@sub-record-check:3] ExecIf("SIP/100-00000497", "0?Set(CALLTYPE=)") in new stack
-- Executing [exten@sub-record-check:4] Set("SIP/100-00000497", "CALLEE=dontcare") in new stack
-- Executing [exten@sub-record-check:5] ExecIf("SIP/100-00000497", "0?Set(CALLEE=dontcare)") in new stack
-- Executing [exten@sub-record-check:6] GotoIf("SIP/100-00000497", "0?callee") in new stack
-- Executing [exten@sub-record-check:7] GotoIf("SIP/100-00000497", "1?caller") in new stack
-- Goto (sub-record-check,exten,13)
-- Executing [exten@sub-record-check:13] Set("SIP/100-00000497", "RECMODE=dontcare") in new stack
-- Executing [exten@sub-record-check:14] ExecIf("SIP/100-00000497", "0?Set(RECMODE=dontcare)") in new stack
-- Executing [exten@sub-record-check:15] ExecIf("SIP/100-00000497", "1?Set(RECMODE=dontcare)") in new stack
-- Executing [exten@sub-record-check:16] Gosub("SIP/100-00000497", "recordcheck,1(dontcare,internal,102)") in new stack
-- Executing [recordcheck@sub-record-check:1] NoOp("SIP/100-00000497", "Starting recording check against dontcare") in new stack
-- Executing [recordcheck@sub-record-check:2] Goto("SIP/100-00000497", "dontcare") in new stack
-- Goto (sub-record-check,recordcheck,3)
-- Executing [recordcheck@sub-record-check:3] Return("SIP/100-00000497", "") in new stack
-- Executing [exten@sub-record-check:17] Return("SIP/100-00000497", "") in new stack
-- Executing [s@macro-exten-vm:7] Macro("SIP/100-00000497", "dial-one,15,tr,102") in new stack
-- Executing [s@macro-dial-one:1] Set("SIP/100-00000497", "DEXTEN=102") in new stack
-- Executing [s@macro-dial-one:2] Set("SIP/100-00000497", "DIALSTATUS_CW=") in new stack
-- Executing [s@macro-dial-one:3] GosubIf("SIP/100-00000497", "0?screen,1()") in new stack
-- Executing [s@macro-dial-one:4] GosubIf("SIP/100-00000497", "0?cf,1()") in new stack
-- Executing [s@macro-dial-one:5] GotoIf("SIP/100-00000497", "0?skip1") in new stack
-- Executing [s@macro-dial-one:6] Set("SIP/100-00000497", "DEXTEN=") in new stack
-- Executing [s@macro-dial-one:7] Set("SIP/100-00000497", "DIALSTATUS=BUSY") in new stack
-- Executing [s@macro-dial-one:8] GotoIf("SIP/100-00000497", "1?nodial") in new stack
-- Goto (macro-dial-one,s,49)
-- Executing [s@macro-dial-one:49] ExecIf("SIP/100-00000497", "0?Set(DIALSTATUS=NOANSWER)") in new stack
-- Executing [s@macro-dial-one:50] NoOp("SIP/100-00000497", "Returned from dial-one with nothing to call and DIALSTATUS: BUSY") in new stack
-- Executing [s@macro-dial-one:51] MacroExit("SIP/100-00000497", "") in new stack
-- Executing [s@macro-exten-vm:8] Set("SIP/100-00000497", "SV_DIALSTATUS=BUSY") in new stack
-- Executing [s@macro-exten-vm:9] GosubIf("SIP/100-00000497", "0?docfu,1()") in new stack
-- Executing [s@macro-exten-vm:10] GosubIf("SIP/100-00000497", "0?docfb,1()") in new stack
-- Executing [s@macro-exten-vm:11] Set("SIP/100-00000497", "DIALSTATUS=BUSY") in new stack
-- Executing [s@macro-exten-vm:12] ExecIf("SIP/100-00000497", "0?MacroExit()") in new stack
-- Executing [s@macro-exten-vm:13] GotoIf("SIP/100-00000497", "0?s-BUSY,1") in new stack
-- Executing [s@macro-exten-vm:14] Macro("SIP/100-00000497", "vm,102,BUSY,") in new stack
-- Executing [s@macro-vm:1] Macro("SIP/100-00000497", "user-callerid,SKIPTTL") in new stack
-- Executing [s@macro-user-callerid:1] Set("SIP/100-00000497", "TOUCH_MONITOR=1589331401.242961") in new stack
-- Executing [s@macro-user-callerid:2] Set("SIP/100-00000497", "AMPUSER=100") in new stack
-- Executing [s@macro-user-callerid:3] GotoIf("SIP/100-00000497", "11?report") in new stack
-- Goto (macro-user-callerid,s,16)
-- Executing [s@macro-user-callerid:16] GotoIf("SIP/100-00000497", "1?continue") in new stack
-- Goto (macro-user-callerid,s,29)
-- Executing [s@macro-user-callerid:29] Set("SIP/100-00000497", "CALLERID(number)=100") in new stack
-- Executing [s@macro-user-callerid:30] Set("SIP/100-00000497", "CALLERID(name)=Wendy (100)") in new stack
-- Executing [s@macro-user-callerid:31] Set("SIP/100-00000497", "CDR(cnum)=100") in new stack
-- Executing [s@macro-user-callerid:32] Set("SIP/100-00000497", "CDR(cnam)=Wendy (100)") in new stack
-- Executing [s@macro-user-callerid:33] Set("SIP/100-00000497", "CHANNEL(language)=en") in new stack
-- Executing [s@macro-vm:2] Set("SIP/100-00000497", "VMGAIN=") in new stack
-- Executing [s@macro-vm:3] Macro("SIP/100-00000497", "blkvm-check,") in new stack
-- Executing [s@macro-blkvm-check:1] Set("SIP/100-00000497", "GOSUB_RETVAL=") in new stack
-- Executing [s@macro-blkvm-check:2] ExecIf("SIP/100-00000497", "0?Set(GOSUB_RETVAL=TRUE)") in new stack
-- Executing [s@macro-blkvm-check:3] MacroExit("SIP/100-00000497", "") in new stack
-- Executing [s@macro-vm:4] GotoIf("SIP/100-00000497", "1?vmx,1") in new stack
-- Goto (macro-vm,vmx,1)
-- Executing [vmx@macro-vm:1] Set("SIP/100-00000497", "MEXTEN=102") in new stack
-- Executing [vmx@macro-vm:2] Set("SIP/100-00000497", "MMODE=BUSY") in new stack
-- Executing [vmx@macro-vm:3] Set("SIP/100-00000497", "RETVM=") in new stack
-- Executing [vmx@macro-vm:4] Set("SIP/100-00000497", "MODE=busy") in new stack
-- Executing [vmx@macro-vm:5] Macro("SIP/100-00000497", "get-vmcontext,102") in new stack
-- Executing [s@macro-get-vmcontext:1] Set("SIP/100-00000497", "VMCONTEXT=default") in new stack
-- Executing [s@macro-get-vmcontext:2] GotoIf("SIP/100-00000497", "0?200:300") in new stack
-- Goto (macro-get-vmcontext,s,300)
-- Executing [s@macro-get-vmcontext:300] NoOp("SIP/100-00000497", "") in new stack
-- Executing [vmx@macro-vm:6] Set("SIP/100-00000497", "MODE=busy") in new stack
-- Executing [vmx@macro-vm:7] NoOp("SIP/100-00000497", "MODE IS: busy") in new stack
-- Executing [vmx@macro-vm:8] GotoIf("SIP/100-00000497", "1?chknomsg") in new stack
-- Goto (macro-vm,vmx,10)
-- Executing [vmx@macro-vm:10] GotoIf("SIP/100-00000497", "0?s-BUSY,1") in new stack
-- Executing [vmx@macro-vm:11] GotoIf("SIP/100-00000497", "1?notdirect") in new stack
-- Goto (macro-vm,vmx,13)
-- Executing [vmx@macro-vm:13] NoOp("SIP/100-00000497", "Checking if ext 102 is enabled: ") in new stack
-- Executing [vmx@macro-vm:14] GotoIf("SIP/100-00000497", "1?s-BUSY,1") in new stack
-- Goto (macro-vm,s-BUSY,1)
-- Executing [s-BUSY@macro-vm:1] NoOp("SIP/100-00000497", "BUSY voicemail") in new stack
-- Executing [s-BUSY@macro-vm:2] Macro("SIP/100-00000497", "get-vmcontext,102") in new stack
-- Executing [s@macro-get-vmcontext:1] Set("SIP/100-00000497", "VMCONTEXT=default") in new stack
-- Executing [s@macro-get-vmcontext:2] GotoIf("SIP/100-00000497", "0?200:300") in new stack
-- Goto (macro-get-vmcontext,s,300)
-- Executing [s@macro-get-vmcontext:300] NoOp("SIP/100-00000497", "") in new stack
-- Executing [s-BUSY@macro-vm:3] VoiceMail("SIP/100-00000497", "102@default,b") in new stack
-- <SIP/100-00000497> Playing 'vm-theperson.gsm' (language 'en')
-- <SIP/100-00000497> Playing 'digits/1.gsm' (language 'en')
-- <SIP/100-00000497> Playing 'digits/0.gsm' (language 'en')
-- <SIP/100-00000497> Playing 'digits/2.gsm' (language 'en')
== Spawn extension (macro-vm, s-BUSY, 3) exited non-zero on 'SIP/100-00000497' in macro 'vm'
== Spawn extension (macro-exten-vm, s, 14) exited non-zero on 'SIP/100-00000497' in macro 'exten-vm'
== Spawn extension (from-internal, 102, 2) exited non-zero on 'SIP/100-00000497'
-- Executing [h@from-internal:1] Hangup("SIP/100-00000497", "") in new stack
== Spawn extension (from-internal, h, 1) exited non-zero on 'SIP/100-00000497'
