Failed to authenticate device when makeing calls

i have a extension registed on a Grandstream IP phone,and when have a phone call the asterisk server had this message: Failed to authenticate device,and give a 403 error back. image below is revite message:

if i change a office to make the call, it’s ok. see the image below:

and the difference between the two invite is the right one add a route in header.
Don’t know why,and please give some advice.

find a topic like this,but don’t know is it the same problem.

someone put a