Execute Web Request on operator answer

javiercdo · February 22, 2023, 10:03pm

Hi!

Newbie here.
I need asterisk to execute a web request when a operator picks up a call in a queue.
I can get asterisk to send that request as soon as there is an incoming call to an extension but I need the extension of the actual operator picking up the call too.

exten => _123123,1,ExecIf($["${DIALSTATUS}"="ANSWER"]?Set(HOOK=${CURL(http://someurl.com/hooks/${CALLERID(num)}+${UNIQUEID}+${EXTEN})

I tried ExecIf but that does not seem to operate in he way I understand it: Execute api call if status of call changes to “answer”.

Any pointers? I feel like I have exhausted all options.

Thanks!

david551 · February 22, 2023, 11:11pm

Queues don’t set DIALSTATUS and both Queue and Dial supervise the call, not just set it up, so any following dialplan is not run until the call ends.

ExecIf is not an event handler. It is a test of the value of the expression at point in time when it is run.

Both Queue and Dial have subroutines that can be run, on the answering channel, at the point the call is answered. That is one way of getting Curl called on answer. The curl needs to run very quickly a the call will not be fully connected until it completes.

Note that variables set in such a subroutine will require special consideration to access from the main channel, as they will only be set on the answering channel. The user of IMPORT, SHARED, of GLOBAL may be necessary.

PitzKey · February 25, 2023, 5:20pm

You can send the call to a gosub and do a DumpChan() to view the channel variables and information.

github.com

asterisk/asterisk/blob/master/configs/samples/queues.conf.sample#L256


      
          ; QUEUESTRATEGY the strategy of the queue;
          ; QUEUECALLS number of calls currently in the queue
          ; QUEUEHOLDTIME current average hold time
          ; QUEUECOMPLETED number of completed calls for the queue
          ; QUEUEABANDONED number of abandoned calls
          ; QUEUESRVLEVEL queue service level
          ; QUEUESRVLEVELPERF current service level performance
          ;
          ;setqueuevar=no
          
          
; if set, run this gosub when connected to the queue member
          ; you can override this gosub by setting the gosub option on
          ; the queue application
          ;
          ;membergosub=gosub_context_name[,arg1[,...][,argN]]
          
          
; How often to announce queue position and/or estimated
          ; holdtime to caller (0=off)
          ; Note that this value is ignored if the caller's queue
          ; position has changed (see min-announce-frequency)
          ;

system · March 27, 2023, 5:20pm

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