I have an IVR set up for a client in Asterisk. Everything was working fine until my client updated his sound files with new ones.
Now, trying to play these files gives the following error. Note that .wav files were palyed successfully earlier for this application
Executing [121@default:1] BackGround(“SIP/8080-0821b1d8”, “29”) in new stack
[Oct 29 23:45:00] WARNING: format_wav.c:201 check_header: Unknown block - not fact or data
[Oct 29 23:45:00] WARNING: file.c:316 fn_wrapper: Unable to open format wav
[Oct 29 23:45:00] WARNING: file.c:814 ast_streamfile: Unable to open 29 (format 0x4 (ulaw)): No such file or directory
[Oct 29 23:45:00] WARNING: pbx.c:5673 pbx_builtin_background: ast_streamfile failed on SIP/8080-0821b1d8 for 29
It can be seen that asterisk says it cannot find the file specified, but this works fine when I rename an old working file to ‘29.wav’ and place in the sounds folder. And the error appears when I replace it with actual 29.wav. This shows that the file IS there at place but however asterisk has problems reading it or decoding it.
This may be a trivial case, but as a newbie to asterisk, a solution to this is appreciated.
Thanks in advance.