Duplicate Agents

Asterisk Asterisk Support
1

We use isymphony and queuemetrics for tracking inbound calls via a queue.

A couple users in the queue are showing up as 2 seperate Agent Names but on the same call at the same time.

Forexamp - Ext. 1024 shows Agent Name ‘Local/1024@from-internal/n’ and ‘Local/1024@from-internal’ (no /n)

The other ext. that is giving us problems is 1022, it shows Agent name as ‘SIP/1022’ and ‘Local/1022@from-internal’

These duplicates are wreaking having on our queuemetrics system as it sees both showing up at the same times.

I wasn’t sure if this was a bug or something that may have occured from deleting/recreating the same ext.

Kernel Version 2.6.18-164.11.1.el5 (SMP)

2

The Asterisk version is more useful than the kernel one.

Your first pair is the same. The /n is an option and doesn’t change where the call goes.

The second pair are likely to be the same, given the way that people typically configure Asterisk. Miing /n and non-/n versions is almost certainly a misconfiguration.

However, both of them depend on the specifics of the dial plan. Either you, or a third party, will have provided that.

Without knowing how the analysis software works, I’m not sure it is possible to comment further.

3

Also, the queue subsystem doesn’t work with extensions, so there is no way we can relate extensions to what gets logged without full details of your dialplan and queue configuration.