We use isymphony and queuemetrics for tracking inbound calls via a queue.
A couple users in the queue are showing up as 2 seperate Agent Names but on the same call at the same time.
Forexamp - Ext. 1024 shows Agent Name ‘Local/1024@from-internal/n’ and ‘Local/1024@from-internal’ (no /n)
The other ext. that is giving us problems is 1022, it shows Agent name as ‘SIP/1022’ and ‘Local/1022@from-internal’
These duplicates are wreaking having on our queuemetrics system as it sees both showing up at the same times.
I wasn’t sure if this was a bug or something that may have occured from deleting/recreating the same ext.
Kernel Version 2.6.18-164.11.1.el5 (SMP)