I am looking for ideas on how to run an agi or?? when a queue member becomes unavailable.
What I’m trying to do is create a fail safe for when a queue member using a SIP phone, loses their internet connection. My idea is to send calls to their cell phone automatically if they lose their SIP phone or internet connection.
Problem now is that if I only have one queue member logged in, taking calls overnight and they lose their internet, they may not know it an calls just sit in the queue forever until they hang up.
With this solution, calls would just start ringing the agents cell phone if their internet/SIP phone was down.
I’ve looked at a number of ways of accomplishing this but, none are particularly straight forward or simple.
Appreciate any ideas or help on how to accomplish this.