Dialstatus in NOANSWER scenario

Asterisk Asterisk Support
1

Once after estalishing the call on to a PSTN phone, even when we pick the call the Dialstatus still says “NOANSWER”.

called to landline phone:

– Called 011912040152300@proxy.xxxxx.com
– SIP/proxy1.bandtel.com-08440af0 is making progress passing it to Local/outbound@dialout-1193,1
[Nov 21 13:31:30] NOTICE[19095]: rtp.c:787 process_rfc3389: Comfort noise support incomplete in Asterisk (RFC 3389). Please turn off on client if possible. Client IP: 216.168.169.87
– No one is available to answer at this time (1:0/0/0)
– Executing [outbound-handler@dialout:2] NoOp(“Local/outbound@dialout-1193,1”, “status=NOANSWER”) in new stack

called to mobile phone

Called 011919960466622@proxy.xxxxx.com
– SIP/proxy1.bandtel.com-08432698 is ringing
– Nobody picked up in 50000 ms
– Executing [outbound-handler@dialout:2] NoOp(“Local/outbound@dialout-326b,1”, “status=NOANSWER”) in new stack

we are not using softphone here and why do we get comfort noise message here.

Appreciate your response and Thanks.

2

need to see your dial command that got you thier…
please post

3

My dialplan is as given below. The extension ‘outbound’ switches to the ‘outbound-handler’ where it dials the phone_number taken from database, once when the caller picks up the phone swithes to ‘macro-outbound-connect’ context.

This works good enough when i try calling to my xlite softphone, but not when i use sip service provider to call to the PSTN device.

When i call to PSTN (using sip service provider) it doesn’t switch to macro. In the DIAL syntax it cant recognise that i have picked the call the status still gives me ‘NOANSWER’.

If i ignore the call the status rightly gives as ‘Busy’.

The service provider doesnt give me support for asterisk.

[dialout]
exten => outbound,1,Answer		; switches to outbound-handler
exten => outbound,2,Wait(20)
exten => outbound,3,AGI(agi://10.1.1.68/ivr/unanswered)
exten => outbound,4,Hangup

exten => outbound-handler,1,Dial(SIP/${CallInitiate_phonenumber}@proxy.xxxxx.com,40,gM(outbound-connect^agi://10.1.1.68/ivr/speak^${CallInitiate_hashdata}^${MACHINE_STATUS_UNKNOWN}))
exten => outbound-handler,2,NoOp(status=${DIALSTATUS})
exten => outbound-handler,3,Set(CallInitiate_hashdata=${CallInitiate_hashdata}) ;DIAL_STATUS is busy, etc.
exten => outbound-handler,4,Hangup

[macro-outbound-connect]
exten => s,1,Answer()
exten => s,2,NoOp(status=${DIALSTATUS})
exten => s,3,Set(CallInitiate_hashdata=${ARG2})
exten => s,4,Set(machinestatus=${ARG3})
exten => s,5,AGI(${ARG1})
exten => s,6,Hangup

Also any thoughts on the “NOTICE[19095]: rtp.c:787 process_rfc3389” shown in my previous post. why do i get this.

Please help me out on this. Let me know if you need any more information.

Thanks and appreciate your response.

Naveen
+919960466622

4

Any ideas folks, could not get the solution for it yet. Even though i pick the call the dialstatus says noanswer and gives me this message.

Nobody picked up in 50000 ms

Please help out.

Thanks

5

I could still not fix the issue. Please post if any of you have any ideas.

As shown in my dialplan. The extension “outbound” switches to extension “outbound-handler” from which when the call is picked the control should go to “macro-outbound-connect”. But instead the control again goes to extension “outbound” and dialstatus is “NOANSWER”.

Asterisk cli extract is as shown:

-- Attempting call on Local/outbound@dialout for outbound-handler@dialout:1 (Retry 1) -- Executing [outbound@dialout:1] Answer("Local/outbound@dialout-9f78,2", "") in new stack -- Executing [outbound@dialout:2] Wait("Local/outbound@dialout-9f78,2", "40") in new stack -- Executing [outbound-handler@dialout:1] Dial("Local/outbound@dialout-9f78,1", "SIP/011919960466622@proxy.xxxx.com|90|gM(outbound-connect^agi://10.1.1.68/ivr/speak^---+%0Aname%3A+sanchu%0Aid%3A+1%0A^)") in new stack -- Called 011919960466622@proxy.xxxx.com -- SIP/proxy1.bandtel.com-084b0d70 is making progress passing it to Local/outbound@dialout-9f78,1 -- Executing [outbound@dialout:3] NoOp("Local/outbound@dialout-9f78,2", "") in new stack -- Executing [outbound@dialout:4] AGI("Local/outbound@dialout-9f78,2", "agi://10.1.1.68/ivr/speak") in new stack -- AGI Script Executing Application: (AGI) Options: (swift.agi|Hi Bhaskar, Welcome to the IVR world. sample Message. This is a reminder on your appointment with Dr. John on wednesday 23rd November) -- Launched AGI Script /var/lib/asterisk/agi-bin/swift.agi /var/lib/asterisk/agi-bin/swift.agi: eval: line 10: unexpected EOF while looking for matching `"' /var/lib/asterisk/agi-bin/swift.agi: eval: line 11: syntax error: unexpected end of file -- Playing '/tmp/1195853347.30' (escape_digits=#) (sample_offset 0) -- AGI Script swift.agi completed, returning 0 -- No one is available to answer at this time (1:0/0/0) -- Executing [outbound-handler@dialout:2] GotoIf("Local/outbound@dialout-9f78,1", "0?105") in new stack -- Executing [outbound-handler@dialout:3] NoOp("Local/outbound@dialout-9f78,1", "status=NOANSWER| DIALEDTIME=|ANSWEREDTIME=") in new stack -- Executing [outbound-handler@dialout:4] GotoIf("Local/outbound@dialout-9f78,1", "0?107") in new stack -- Executing [outbound-handler@dialout:5] GotoIf("Local/outbound@dialout-9f78,1", "0?101") in new stack -- Executing [outbound-handler@dialout:6] Set("Local/outbound@dialout-9f78,1", "CallInitiate_hashdata=---+%0Aname%3A+sanchu%0Aid%3A+1%0A") in new stack -- Executing [outbound-handler@dialout:7] Goto("Local/outbound@dialout-9f78,1", "104") in new stack -- Goto (dialout,outbound-handler,104) -- Executing [outbound-handler@dialout:104] Hangup("Local/outbound@dialout-9f78,1", "") in new stack == Spawn extension (dialout, outbound-handler, 104) exited non-zero on 'Local/outbound@dialout-9f78,1' [Nov 23 15:30:22] NOTICE[26524]: pbx_spool.c:351 attempt_thread: Call completed to Local/outbound@dialout