Cannot access custom audio file with default "path"

Asterisk Asterisk Support
1

Dear community

I am currently running an Asterisk version 13.1.0 on a Ubuntu 16.04 server.

I’m facing the issue that I cannot playback my custom audio files using the default “path”.

Basically just name the custom sound file without writing the whole path to the file.

When I use “Playback” or “Background” to play a custom audio file in a dial plan, I received the following error messages:

[May 24 10:12:12] WARNING[6047][C-000006ac] file.c:774 ast_openstream_full: File audio_custom_file does not exist in any format
[May 24 10:12:12] WARNING[6047][C-000006ac] file.c:1100 ast_streamfile: Unable to open audio_custom_file (format (ulaw)): No such file or directory
[May 24 10:12:12] WARNING[6047][C-000006ac] app_playback.c:493 playback_exec: Playback failed on SIP/trunk-00001030 for audio_custom_file

This is the dialplan that fails:

exten => extension,n,Playback( audio_custom_file)

When I link the file in the effective location, the file can be played by the PBX:

exten => extension,n,Playback(/var/lib/asterisk/sounds/custom/audio_custom_file)

According to the “asterisk.conf” config file the default paths are:

astdatadir => /usr/share/asterisk
astvarlibdir => /var/lib/asterisk

When I checked the data directory for the sound files I found out that the directory “/usr/share/asterisk/sounds/custom” is a symlink to “/var/lib/asterisk”:

/usr/share/asterisk/sounds/custom -> /var/lib/asterisk/sounds/custom

I wasn’t able to look up what permissions I have to set in the documentary of asterisk.

Can someone provide me information about which permissions has to be set for which folders?

Thank you and regards
Michel Rios

2

When you have audio files without full path then they are expected to be in /var/lib/asterisk/sounds/
Try this and see
exten => extension,n,Playback(custom/audio_custom_file)

–Satish Barot

1 Like
3

Another thing you must check is never put white spaces while passing arguments to Dialplan Applications. The space between the opening bracket and audio_custom_file will create problems. It should rather be as follows:
exten => extension,n,Playback(audio_custom_file)

1 Like
4

Hi Satish

Sorry for responding this late, but your proposed solution did the trick :slight_smile:
Thank you for the help, I really appreciate the help from the community in this forum.

I will change the topic as solved.

I wish you a nice day(or evening? ;))

Thank you and kind regards
Michel Rios