I have Asterisk Business Edition we bought in December. First I think this is a great product. It has gone beyond our expectations. After working through most of the bugs of a new install we still have one nagging issue that comes up every few weeks.
After a person calls into our system, when they get through the IVR, and into the queue some of the callers can hear conversations that our employees are having at their desks among themselves. Its almost like a speakerphone is allowing the caller to hear the employees (one way the caller cant talk to the employees)â€¦ only none of the employees have picked up their phone.
At fist I thought it might be cross talk because of phone wiring into the TDM400 card. I changed it and it had no impact.
Here are the facts and infoâ€¦
The caller hears the employees who are a part of the queue. That is to say that the other phones on the system donâ€™t seem to act as a speakerphone.
Each of the phones are Grandstream 2000â€™s
3 phone lines on the system into a TDM400 card
Cat 5E is used to bring in the 3 phone lines from the phone demark (about 60 ft)
Netgear FS116P poe switch with all 6 Grandstream phones using poe
No Ethernet line to the phones is longer than 40 ft
Cat 5E is used for phone network
No computer data is on the phone network
Message log shows very normal stuffâ€¦no errors or warnings about anything that we can see.
I also tried to use the power supplies for the phones thinking it might be a network or POE issueâ€¦
Any suggestions would be acceptedâ€¦