On my Polycom phones, the first character of the caller id doesnt show.
I believe it is overwritten by the From:
So it appears as
From:ohn Smith
I want it to appear as
From: John Smith
How do I fix this?
On my Polycom phones, the first character of the caller id doesnt show.
I believe it is overwritten by the From:
So it appears as
From:ohn Smith
I want it to appear as
From: John Smith
How do I fix this?
first make sure it’s being sent correctly. try adding a NoOp(Caller ID name is ${CALLERIDNAME}) and see if it shows up right on the CLI
I confrimed that it is being sent correctly.
Excuse my ingnorance but which file would I look to make this change. Also is it in the /etc/asterisk folder?
Since the display has, for example,
From: “ohn Smith” where in the asterisk code could I look for problem.
I suspect that something is stepping on the 1st charecter and needs to be adjusted out by 1 space.
Any help would be greatly appreciated.
since i am missing the 1st character - can it possibly be from the line below?
exten => s,2,GotoIf($["${CALLERIDNAME:0:${LEN(${RGPREFIX})}}" != “${RGPREFIX}”]?4:3) ;
check for ring-group prefix
exten => s,3,SetCIDName(${CALLERIDNAME:${LEN(${RGPREFIX})}}) ; strip off prefix
thanks in advance
You should try IronHelix’s suggestion, add
somewhere in your dial plan, and see from CLI if Asterisk received caller ID correctly.